Vice President, Success - Military veterans preferred

Full-time
Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

The Director of Customer Engagement is the deal execution arm of IFS supporting the field and regional management in closing IFS strategic business the primary focus area within this team is on the strategic services offerings, in particular IFS Success. The role aids in identification, deal strategy, structuring, negotiation, and closure of large, complex, or highly competitive opportunities. The Director leverages both local and global knowledge as well as best practices from across the business. The ideal candidate will have a background in Software/ complex services sales but must have a grounding in professional services.

This role will be responsible for supporting and driving the largest IFS Success deals in the Region. The role will operate at an executive level but still be expected to navigate operational details and be hands-on throughout the sales cycle.

The role will report Regionally with guidance and support from Global Success Sales Leadership.

This role requires a creative person with strong sales and operational background to support the accelerated growth of IFS Success Services as well as Software and Cloud revenues. The role will work with key stakeholders from selected market units, as well as the Services Leadership, Sales Teams, Managing Directors/Presidents, Finance and Deal Desk to drive the closure of competitive opportunities. GSI works collaboratively with the Account Teams and management while leaving account ownership within the field. The candidate must display excellence in crafting deal strategy and aligning this with a diverse team to execute upon that strategy. This individual must be strong in front of customers and is expected to represent IFS well to our clients up to C-suite level.

The Director of Customer Engagement will act as a lynchpin for the most important IFS Success opportunities in the region, key responsibilities will be:

Strategy:  This role will work with GCS (Global Customer Services) and the Account Teams on key strategic IFS Success opportunities. This will include ensuring that the opportunity pipeline is maintained and that opportunities are properly qualified so that effort is not expended unnecessarily. This individual will lead or support the execution of the deal by setting objectives and basing decisions on key corporate data and touch points (pipeline, corporate reports, board members, regional execs, eco-system etc). This may require advising the Executive Team if strategic business under agreed threshold requires attention and input from the Director of Customer Engagement.

Deal Structuring:  The Director of Customer Engagement will be able to understand the customer business objectives and will lead or support the account team to create a deal structure that maximizes the value of the opportunity whilst achieving IFSs business objectives.  This individual will ensure that proper process is followed in order to achieve compliant deals that are deliverable and to manage the customer expectations appropriately ensuring that opportunities are not oversold. This individual will be able to coordinate, lead or support the various diverse internal IFS stakeholders (technical, account management, portfolio, revenue recognition, pricing, legal) in order to bring opportunities together, structure them appropriately and execute them efficiently.   

Negotiations:  The Director of Customer Engagement will have experience in coordinating a diverse group of internal stakeholders to support the account teams and where necessary take the lead during customer negotiations, including commercial aspects of the deal structure. The individual understands issues relating to Revenue Recognition, Pricing and Legal, in order to secure optimal results and deal execution.

Pipeline Management:  Critically assess and manage the health and quality of the pipeline, taking decisive action in partnership with sales and sales leadership to address opportunities and challenges.

Closure:  The Director of Customer Engagement will be able to lead or support final closure of contractual/legal issues in order to achieve a pre-defined budgetary sales targets. This individual will also take the lead in renewing existing opportunities when existing engagements expire.  

Coaching:  Scaling best practice approaches across key stakeholder groups, with focus on three key audiences: 1) Success Specialists, 2) Account Executives, 3) Client Service Partners. The Director of Customer Engagement will focus on the largest opportunities, the assets, approaches and war stories must be packaged for re-use and enablement for the teams tasked with driving deals of all sizes.   

What Were Offering

• Salary Range: $175,000 -$225,000 plus 30% variable compensation, uncapped
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

To be successful you will:

• Be a result-orientated individual with a history of high-performance management and building sustainable profitability.  
• Have previously developed (hiring, coaching and performance managing) and built successful teams.
• Be confident in making strategic decisions and prioritizing evolving business needs.
• Be comfortable with C-Level communication (both internal and external)
• Drive discipline, quality and consistency of performance and process throughout the organization.
• Operate in a fast-paced, evolving, geographically dispersed, matrix environment and in culturally diverse teams.
• Be proactive by nature.
• Remain up to date with all aspects of the GCS services portfolio and broader IFS   strategy.
• Be able to successfully position and build the culture and expectation around the team doing the same.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

PI277442023