Sr. Sales Support Representative - Military veterans preferred

2025-08-21
Straumann Group
Other

/yr

  employee   contract


Andover
Massachusetts
01810
United States

Straumann Group


Position Title: Sr. Sales Support Representative

Location/s: Andover (MA), United States

Job Category: Corporate & Support Functions

Company: STUS - Straumann US

Description:

#ChangeMakers


Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.


Position Summary:
Manages large and sometimes complex orders, promotional programs, purchase and price agreements (including DPAs & SUIPs), credit/credit and rebill requests and other order-related tasks, such as 3rd party financing with a high rate of efficiency and accuracy. In addition, this position takes an active role in leading the team and department by providing support and coverage for the Manager / Supervisor, ensuring the accuracy and adherence to documented work instructions, and the execution of special assignments.

Job Responsibilities:
This position is responsible for, but not limited to, the following:
• Sets up new accounts and maintains customer master data in SAP
• Sets up purchase agreements for orders and discounts (DPAs/SUIPs)
• Handles all order-based transactions (quotes, order placement, 3rd party financing, extended payment terms, etc.)
• Administers established Marketing promotions and initiatives, such as the Strategic Customer Programs, within the parameters and with required approvals as documented in the program work instructions
• Reviews and releases orders through the eShop tool (SUIP) as well as orders pending approvals or purchase orders
• Assist in training programs, systems, and create / change process work instructions.
• Act as a liaison between the customer, Straumann, and its selected finance companies to secure purchase orders for 3rd party financed orders
• Utilize CRM in accordance with various work instructions
• Promote a positive team culture
• Complete / promote multi-channel customer support (Hard Copy, CPQ, eShop)
• Promote lower cost channel development
• Provide peer coaching and assist other agents
• Core competency is at an advanced level
• Cross trained in other functions
• Make outbound calls
• More complex workflows
• Other duties as assigned

Physical Attributes:
• May sit for extended periods of time
• Utilize dexterity abilities to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities and attention to detail competence
• Spend significant time reading on a computer


Work Environment:
• General office environment
• Noise level in the work environment is usually quiet to moderate


Minimum Qualifications:

• Minimum 2 years customer service experience
• High School Diploma or GED required
• Basic computer skills (Microsoft Office)

Preferred Qualifications:

• Bachelor’s Degree
• Experience working in a regulated industry preferred
• Basic knowledge of SAP
• Excellent organizational skills with strong attention to detail and the ability to multi-task effectively
• Strong record of reliability with demonstrated follow through
• Excellent written and oral communication skills
• Detail-oriented and introspective
• Optimistic in high-stress environments
• Leadership aptitude and potential
• Strong decision-making and problem-solving skills with sound judgement


Additional Information:

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
  • A 401(K) plan to help you plan for your future with an employer match
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
  • Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch:

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Andover (MA)

Travel Percentage: 0%

Requisition ID: 18972




Equal Opportunity and Affirmative Action Employer (US applicants only)


Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

We comply with the Employee Polygraph Protection Act (EPPA), and Massachusetts law. It is unlawful for private employers to use lie detector tests for pre-employment screening or during employment, except in limited circumstances. An employer who violates this law shall be subject to criminal penalties and civil liability.

EEO is the Law - English Acccessible Version
EEO is the Law - English
EEO is the Law - Spanish
EEO is the Law - Supplement
E-Verify Participation
IER Right to Work
Pay Transparency Nondiscrimination
Straumann Group EEO-AA Policy

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Equal employment opportunity, including veterans and individuals with disabilities.

PI277451138

 

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