IT Support Analyst, Athletics - Military veterans preferred

IT Support Analyst, Athletics

-------- The University of Pittsburgh is seeking qualified candidates for the position of IT Support Analyst. This position will be a member of Pitt Digital Customer Success and report directly to the Athletics IT Business Partner, which provides technical support for Athletic Department computers, mobile devices, and software systems. The individual will be responsible for maintaining and troubleshooting all hardware and software systems within the department and making recommendations on improvements as well as, diagnosing and resolving all help requests in a timely manner. This individual will be responsible for the onboarding of new hires and providing them with the correct equipment, such as computer and mobile devices. The individual must be highly organized, highly motivated, and possess excellent customer service skills. The individual will provide support of game day operations at sporting events throughout the year. ------ The IT Support Analyst will also be responsible for providing solutions to problems that are consistent with generally accepted Pitt Digital standards. To perform these duties effectively, the individual must be able to communicate with coaches, staff, and vendors in a respectful, professional manner.

Also required to have a strong understanding of policies, procedures, and generally accepted principles of information technology. Individual must be able to resolve unique problems by collecting and interpreting information to determine correct solutions. Must possess a strong knowledge of Microsoft operating systems, hardware, and excellent trouble-shooting skills. The individual must also have excellent customer service skills and strong interpersonal and leadership skills.

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

Provide IT and AV support for Athletics functions, events, activities, facilities.

This position is responsible for maintaining/configuring computing equipment located in multiple locations. This position requires extensive knowledge of operating systems and networking technology. Must be able to function with standard PC and Mac equipment located throughout the University as well as telephony systems and software applications.

Physical Effort

Position will be required to travel to various facilities of the Athletics department. Occasional moving and lifting of heavy objects.

This is not a sedentary position. Individual will be responsible for installation of office systems as well as on-going troubleshooting. Will also conduct training presentations. Will involve lifting and carrying equipment up to 50 lbs. Must be able to sit or stand for prolonged periods of time.

Assignment Category: Full-time regular

Job Classification: Staff.End User Computing Analyst II

Job Family: Information Technology

Job Sub Family: End User Support

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 3

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, special events or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number.

Work Arrangement: M-F bus hrs EST. On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, special events or scheduled downtime changes. May be responsible for manning an escalation/on-call phone number.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Cover Letter




Equal employment opportunity, including veterans and individuals with disabilities.

PI277451217