Advanced Duty Collection Analyst - Military veterans preferred

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today…

Our Customer Finance Support Center has an immediate career opportunity for a qualified Advanced Duty Collection Analyst in our Advanced Duty Collections department, with DHL Express in North Houston, TX. This important role will be responsible for handling inbound calls, and also placing outbound calls to non-DHL customers to collect payment for shipments being held for duties and taxes.

The selected candidate will also review and resolve inquiries received from internal and external customers via phone or email, in a timely manner; including but not limited to Customs disputes, educate customers on U.S. Customs charges, and process payments.

Key Responsibilities:

• Serve as liaison between internal and external customers
• Liaise with DHL gateway clearance department to file disputes for shipments pending collections
• Liaise with DHL Gateway Clearance Department to process RTO (return to origin), credit limit and credit deny process
• Perform initial research to determine the accuracy and validity of disputes
• Applies analytical skills to resolve complex problems independently
• Create and/or update excel reports
• Work under limited supervision, relies on experience, and exercises independent judgment to determine best approach to achieve desired outcomes
• Other related duties as assigned

Skills and Qualifications:

• 2-4 years of customer service and/or collections experience in a call center environment
• Technical certification or Associate degree may be required in some areas
• Performs the entire standard function, and some specialized, more complex aspects of the job role
• Communicate effectively to various levels of management
• Strong analytical skills
• Professional telephone demeanor
• Excellent verbal and written communication skills
• Microsoft Excel experience
• Bilingual preferred, but not required

Employee Benefits 

DHL benefits  offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
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• Retirement Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.