Ocean freight operation and customer service specialist - Military veterans preferred

Ocean freight operation and customer service specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Ocean freight operation and customer service specialist in Morocco. In this specific position you will develop and administer OFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

Join us in connecting people and improving lives!            

In this Ocean freight operation and customer service specialist position

• You will execute OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• You will assess and interpret the requirements of the freight control center to support the operations team by providing the necessary details, information, and instructions for optimal operational performance.
• You will implement freight administration by providing allocation and reservations of freight on planned line hauls.
• You will participate in developing and executing plans for ocean freight products in areas such as perishables, pharmaceuticals, and aviation.
• You will develop opportunities to expand the business with new clients and continuously improve in-house customer services.
• You will maintain close business relationships with existing clients, conduct customer visits, and achieve the desired level of customer retention.
• You will track account performance and provide monthly reports to management.
• You will execute the pricing strategy and respond to pricing inquiries in an efficient and competitive manner.
• You will conduct day-to-day shipment documentation for freight forwarding, assist in the development of shipping tenders, and ensure the on-time submission of relevant documents.
• You will identify opportunities to enhance ocean freight productivity, as well as efficient resource allocation and utilization.
• You will analyze and provide input for processes and design systems to enhance service quality.
• You will study and resolve issues in day-to-day delivery and implement practices for OFR Ops/CS, focusing on increasing effectiveness and efficiency.

In the area of OFR products:

• You will create and/or confirm transport orders and perform and optimize bookings.
• You will prepare, control, and distribute all required import/export documents.
• You will identify performance issues with suppliers and propose solutions to improve their performance.
• You will update customs shipment information and physical status, and resolve customer issues and incidents.

Now, here’s what we need from you.

• Skills: Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.
• Bachelor’s Degree or equivalent experience/qualification.
• More than 4 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

 #LI-MEA