Customer Success Specialist - Military veterans preferred

Title: Customer Success Specialist
Location: , GB

Customer Success Specialist | Customer Success | UK&I | Remote

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a UK&I-based Customer Success Specialist to join our Customer Success team, so that we can ensure our clients maximize the value of RLDatix’s solutions. The Customer Success Specialist will partner closely with customers to drive adoption, engagement, and satisfaction, ultimately supporting safer and more efficient healthcare delivery.

How You’ll Spend Your Time

· Engage directly with customers to onboard, train, and drive adoption of RLDatix solutions.
· Track and manage customer health, sentiment, and usage to ensure long-term success.
· Communicate product updates, best practices, and thought leadership to clients.
· Build and maintain trusted relationships with healthcare leaders to align with their goals.
· Partner with Sales, Support, Services, and Product teams to deliver seamless customer experiences.

What Kind of Things We’re Most Interested in You Having

· 3–5+ years of experience in Customer Success, Account Management, or SaaS leadership.
· Proven success in driving adoption, satisfaction, and renewals within enterprise or midmarket clients.
· Strong knowledge of customer success practices, change management, and usage strategies.
· Excellent communication and relationship-building skills with the ability to influence stakeholders.
· Analytical mindset with the ability to use data to identify insights and opportunities.
· Proficiency in Customer Success platforms, CRM systems, and productivity tools (Excel, PowerPoint, Word).
· Sincere passion for improving healthcare and enabling safer patient outcomes.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.

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