Director of Account Management (Commercial) - Military veterans preferred

Eagleview


Locations: Rochester, New York
Categories: Sales and Marketing
Job Type: Regular Full-Time
Work Type: Remote
Req ID: 2571

Job Description

Eagleview is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Eagleview, the leader in aerial imagery, is hiring a Director of Account Management - Commercial in the Account Management Department.

The Director of Account Management – Commercial is a strategic leadership role responsible for overseeing the performance and development of the Commercial Account Management team. This individual will drive client satisfaction, revenue retention, and account growth across a diverse portfolio of commercial customers, including Insurance, Construction, Utilities, Solar, and others. Reporting to senior leadership, the Director will foster a culture of accountability, operational excellence, and customer-centricity—ensuring the team consistently delivers measurable value and long-term client success.

We are a fast paced, energetic team driven by continuous process improvement. We’re looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.

Team Leadership & Development

• Build, lead, and inspire a high-performing team of Commercial Account Managers and Senior Account Managers.
• Set clear performance expectations and deliver consistent coaching, mentorship, and career development.
• Cultivate a customer-obsessed mindset and a collaborative, high-accountability team culture.
• Establish and maintain best practices, playbooks, and scalable success models.

Client Relationship Strategy

• Act as executive sponsor and escalation point for strategic commercial accounts.
• Guide the team in developing strong, multi-threaded client relationships and deep understanding of client business drivers.
• Oversee execution of Strategic Business Reviews (SBRs), ensuring alignment with customer objectives and measurable outcomes.

Revenue Retention & Growth

• Own and drive Gross Revenue Retention (GRR), Net Revenue Retention (NRR) and other retention KPIs across the team.
• Provide strategic direction on account planning, renewal readiness, and opportunity identification (upsell/cross-sell).
• Partner closely with Sales, Onboarding, Adoption, Support, Product, Marketing, and Finance to co-develop expansion and renewal strategies that maximize customer lifetime value.
• Ensure proactive and timely renewal conversations that mitigate risk and solidify long-term partnerships.

Cross-Functional Collaboration

• Champion alignment across Onboarding, Support, Product, and Marketing to ensure seamless client experiences.
• Surface and communicate customer insights that inform product roadmap and strategic initiatives.
• Drive cross-functional accountability for resolving issues and advancing customer outcomes.

Operational Excellence & Performance Management

• Define and monitor key success metrics including GRR, SBR completion, opportunity pipeline, advocacy development, and engagement health.
• Leverage systems (Salesforce, Gainsight, etc.) to drive transparency, operational efficiency, and data-informed decisions.
• Enforce high standards for CRM hygiene, forecasting accuracy, and process consistency.

• Bachelor’s degree in Business, Marketing, Communications, or related field (MBA a plus).
• 7+ years of experience in Account Management, Customer Success, or related customer-facing roles.
• 2+ years of people management experience, ideally within mid-market or enterprise segments.
• Proven track record of retaining and expanding commercial client relationships at scale.
• Deep familiarity with CRM and CS platforms (Salesforce, Gainsight, HubSpot, or equivalents).

Preferred

• Leadership experience within a SaaS or technology-enabled services company.
• Strong executive presence with the ability to influence C-level stakeholders internally and externally.
• Expertise in navigating complex procurement cycles and driving strategic account growth.
• Experience working in fast-paced, high-growth environments with cross-functional exposure.

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time, remote opportunity with a salary range of $105,000-$150,000, and a commission target in the $45,000-$65,000 range.

As an Equal Opportunity and E-Verify Employer, Eagleview Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.

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