Senior CS Enablement Manager - Military veterans preferred

Why Lytx:

Since 1998, Lytx has led the video telematics industry using proprietary machine vision, artificial intelligence, and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx, you'll be a part something good - helping save lives on our roadways.

Our Customer Success (CS) Learning & Enablement team is growing! We’re looking for a dynamic and experienced Senior CS Enablement Manager to lead onboarding, training, and process improvements to support and upskill our team of Customer Success Managers.

If you’re passionate about Customer Success, learning and development, thrive in a detail-oriented environment, and love building impactful learning experiences, this role is for you!

You’ll Get To:

As a Senior CS Enablement Manager, you’ll design and deliver engaging CSM onboarding programs, product and process training, and scalable e-learning content that help our Customer Success Managers (CSMs) drive product adoption, improve customer satisfaction, and ensure long-term success. This role will have the opportunity to:

• Lead CSM Onboarding: Own the new hire onboarding experience by identifying training needs, designing and creating engaging content, and delivering a scalable, effective program that quickly ramps new hires.

• Drive Ongoing CSM Upskilling: Assess CSM skills, and develop workshops, job aids, and resources to support continuous learning and upskilling.

• Streamline Processes: Identify inefficiencies, simplify workflows, and create clear documentation and training to support adoption.

• Build Certification Programs: Develop structured learning paths and certifications to deepen product knowledge and engagement.

• Measure Impact: Use data and feedback to evaluate training effectiveness and continuously improve content and delivery.

• Develop Product Enablement Programs: Design, create, and deliver scalable training programs, including live workshops, virtual webinars, self-paced e-learning courses, and product documentation for CSMs and customers.

• Act as a Subject Matter Expert: Support CSMs with product knowledge and best practices in customer success managment.

• Collaborate Cross-Functionally: Partner with Product, Marketing, CS, and Partner teams to ensure training aligns with product updates and messaging.

• Create Enablement Resources: Develop tools and documentation that help CSMs drive client outcomes more effectively.

Qualifications:

• 10+ years in Customer Success Management, Enablement, Customer Education, or Learning & Development

• Industry experience in video safety and telematics.

• Experience ina B2B SaaS environment.

• Strong background in instructional design and training development.

• Bachelor’s Degree or equivalent experience.

• Proven ability to create engaging, outcome-driven training content for both Customers and Customer Success Managers (CSMs)

• Strong project management skills with the ability to juggle multiple initiatives.

• Excellent communication and facilitation skills—comfortable presenting to both small groups and large audiences.

• Proficient using a variety of design and training tools such as Articulate Rise, Camtasia, Adobe Creative Cloud, Atlassian Confluence, Mindtickle, and Learning Management Systems (LMS).

• Experience using CSM tools including Salesforce, Totango, and Gainsight.

• A passion for helping others succeed and a knack for making complex, technical content simple and engaging.