Senior Support Engineer - Military veterans preferred

Responsibilities

The focus of this position will be to provide technical product support for Hexagon’s Public Safety market which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. Candidate will be a member of a team that is responsible for providing technical product assistance to our customer support and services teams globally.

Responsibilities:

• Apply basic principles, theories, and concepts to achieve resolution of complex technical product issues in a timely manner while adapting to ever-changing priorities
• Apply troubleshooting skills to analyze problems, research issues, and perform high-level debugging
• Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues
• Interface directly with end-customers to resolve technical product issues
• Interface directly with software development and product management to address issues requiring product code changes
• Travel to customer sites required (less than 25%)

Education / Qualifications

• Bachelor’s degree in Computer Science, CIS, or related field
• 3-5 years customer support experience required
• Public safety domain experience required
• Microsoft SQL Server and/or Oracle database experience a plus
• Hardware and/or networking troubleshooting experience a plus
• Strong analytical skills to effectively troubleshoot and analyze complex technical issues
• Excellent verbal and written communications skills
• Self-starter with ability to work independently
• Team player with ability to work collaboratively

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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.