IT Hardware Technician - Military veterans preferred

Description

The National Security Sector of Leidos has an opening for an IT Hardware Technician at the Pentagon, Arlington, VA. 

The IT Hardware Technician will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to assist with ensuring secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

Primary Responsibilities:

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Diagnose and resolve problems with desktop systems (Win 11), printers, monitors, mobile devices, keyboards, mice and other IT peripherals.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, stand-up desk installation, KVM installations, desktop and laptop imaging and issuance.
• Provide Tier II/III service support to customers in person and over the phone with minimal to no direct oversight.
• Provide input and update to standard operating procedures.  
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed.
• Take part in organization's change management process.
• Participate in/lead special projects and day?to?day operations as needed or assigned by the Site Lead.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.

Basic Qualifications:

• Bachelor's degree with 3+ years of prior relevant experience or a High School diploma with 9+ years of experience.
• Active DoD TS/SCI security clearance.
• Current DoD IAT Level II certification, such as a Security+ CE.
• Strong IT hardware troubleshooting skills. 
• ServiceNow experience.

Preferred Qualifications:

• Active Computing Environment (Microsoft 365 Certified: Fundamentals; Microsoft Certified: Azure AI Fundamentals; Microsoft Certified: Azure Data Fundamentals; Microsoft Certified: Azure Fundamentals or equivalent to Windows 11 Pro Accreditation 2025 training).
• Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex assignments and ability to provide over the phone troubleshooting. 
• Experience working with demanding, high-ranking customers and staff. 

EIO2024

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.