Field Service Technician III - Military veterans preferred

Description

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos’ comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Travel to various customer sites domestically and internationally as required.

SES is comprised of three divisions to align with our customers’ missions and needs:

· Aviation Solutions

· Ports & Borders

· Global Services

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• As a level three Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers.

• Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.

• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.

• Installs, repairs and maintains equipment in the field; provides customer training as required.

• May be called upon to work on equipment that has little or no documentation or training.

• Must be able to respond to emergency and non-scheduled calls for service within established response time goals.

• Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

• Working in a customer environment with systems operated in a 24/7 environment which require immediate response times (either while on-shift or after hours on-call) and driving long distances to sites.

• Reviews all logs for open issues and prepares formal reports to customers as necessary.

• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

• Looks to Senior FST and SME for knowledge growth and support when needed.

• Assesses product/equipment performance based on field support data; recommends modifications or improvements.

• Seeks to provide technical support to customers and other service professionals as required.

• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.

• Possesses above average level of technical knowledge on the company’s Trace, Whole Body Imaging, Checkpoint Smart lane and X-Ray technologies.

• Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly

• Travel, overtime and work hours other than Monday-Friday may be required.

POSITION REQUIREMENTS:

• Associate’s Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience is acceptable (<3 years work experience in a related electrical or mechanical field service role).

• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

• Minimum of 4-6 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment

• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

• While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

• Must be able to pass an in depth background check (TSA eQIP).

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.

• Excellent customer service skills and the ability to handle stressful situations.

• Self-motivated, reliable, and accountable individual

• Must be able to lift/carry 50 lbs.

• Must be able to push/pull 200 lbs.

• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.

• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.

• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

WORK ENVIRONMENT:

• Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. Typical travel requirement is between up to 75% to support field service activities and customer relationships

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.