Technical Writer w/Top Secret Clearance
- Military veterans preferred
2025-08-26 A3 Consulting, LLC
Other
/yr
employee
contract
Silver Spring Maryland 20901 United States
A3 Consulting, LLC is seeking a skilled and detail-oriented Technical Writer to join our team supporting a mission-critical Department of Defense (DoD) program. This position will create clear, concise, and accurate documentation that empowers users and supports the system's security accreditation within a fast-paced Agile environment and own the full documentation lifecycle. If you are a writer who is technically curious, highly organized, and thrives in a collaborative environment, this role is for you.
In this job you will:
Author, edit, and maintain a comprehensive suite of documentation for the custom ServiceNow application, including user guides, administrator manuals, installation procedures, and release notes.
Develop clear and concise knowledge base articles, FAQs, and training materials that enable users to effectively leverage the system's capabilities.
Translate complex technical concepts from Developers and System Architects into easy-to-understand content for both technical and non-technical audiences.
Manage and organize content within knowledge management platforms like SharePoint, Confluence, and Teams, ensuring all documentation is current and accessible.
Own the development and maintenance of critical artifacts for the DoD Risk Management Framework (RMF) Body of Evidence (BoE).
Create, edit, and manage essential documentation required to achieve and maintain the system's Authority to Operate (ATO), working closely with cybersecurity and engineering teams.
Work as an embedded member of an Agile development team, participating in ceremonies like Sprint Planning and Reviews to gain a deep understanding of upcoming features and user stories.
Interview Subject Matter Experts (SMEs), Developers, and Product Owners to gather the necessary information for documentation.
Assist the team by creating visual aids, such as process flow diagrams and UI mockups, to clarify requirements and support documentation efforts.
Qualifications for the role:
Required Qualifications:
Bachelor's degree in a relevant field (e.g., Technical Communication, English, IT).
3 - 5+ years of experience as a Technical Writer or in a similar documentation-focused role.
Direct experience creating documentation for custom applications on the ServiceNow platform.
Proven experience creating documentation for DoD systems, including direct involvement with RMF/ATO artifacts.
A strong ability to quickly grasp complex technical concepts and software.
Exceptional writing, editing, and communication skills, with an obsessive attention to detail and technical accuracy.
Expert proficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint) and experience with Atlassian JIRA/Confluence.
Desired Qualifications:
Experience documenting APIs or system integrations.
Experience developing DoD Architectural Framework (DoDAF) Documentation
Familiarity with Agile/Scrum methodologies; a certification (e.g., CSM) is a plus.
Clearance Level:
Active Top Secret
Location:
Remote
Occasional onsite possible - Crystal City, VA, Springfield, VA, or Ft. Meade
Salary range:
The salary range of this position is $100,000 - $130,000 commensurate with experience and achievement.
Benefit Information:
A3 Consulting offers a robust benefits package to include but not limited to medical, dental, and vision benefits, flexible spending and health savings accounts, group life and AD&D, short-term and long-term disability, paid time off, 401k match, paid parental leave, professional development.
A3 Consulting, LLC is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Equal employment opportunity, including veterans and individuals with disabilities.
