Business Systems Architect - ServiceNow - Military veterans preferred

Business Systems Architect - ServiceNow

Location: Virginia Beach, VA (on-site), Richmond, VA (on-site), or Indianapolis, IN (on-site)

Department: Corporate Information Systems

Job Type: Full-Time

Shift: 8:15 a.m.- 5:00 p.m. (ET)

Clinical Classification: Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health's success:

TheBusiness Systems Architectis responsible for designing and implementing optimized system solutions for designated Corporate Systems. This role serves as a partner to business units, translating operational needs into scalable, integrated system architectures. The Architect leads cross-functional initiatives, ensures alignment with best practices, and drives continuous improvement through thoughtful design, configuration, and implementation of technology solutions. The position requires strong analytical skills, technical fluency in designated application, and the ability to guide stakeholders through complex system transformations.

What you'll do:

• Solutions Management & System Optimization Designs solutions and configures/develops applications to support day-to-day operations and business needs. Support ad-hoc requests as needed. Identify opportunities for process improvement and system enhancements.
• Stakeholder Engagement & Requirement Analysis Engages with stakeholders to gather and translate business requirements into functional and technical specifications. Understands business priority of requests and plans changes accordingly. Build strong relationships across departments. Communicates complex technical concepts clearly to non-technical audiences.
• Customer Service/Incident Response Troubleshoots and resolves system issues within the business community. Engages internal resource groups as needed to accomplish. Addresses emergency and/or urgent issues timely.
• Change Management Writes and approves validation deliverable documentation validation strategy documentation, testing plans and design documentation within software. Assists the business users with activities related to software change requests, including creation and execution of test scripts to test business functionality, establishment of training plans and creation of user training documentation.
• Project Management Defines, documents and manages project scopes, goals, priorities, deliverables and timelines that support business goals in collaboration with Senior Management and stakeholders.

What you'll bring (Minimum Requirements):

• Bachelor's degree
• Five (5) years of work experience in designated software and/or module
• Three (3) years of related Information Technology experience with analysis, validation, and documentation

Preferred Experience/Skills/Certifications:

• Bachelor's degree in Information Systems, Computer Science, or a related Business discipline
• Software Systems Certification: certification for relevant software
• One (1) year of experience in FDA regulated industry
• One (1) year of project management experience

These would be nice too (Knowledge Skills and Abilities):

• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery.
• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-worker

Salary: $100,310- $133,7467 / annual

The pay rate for the successful candidate will depend on geographic location and the candidate's qualifications and prior relevant experience. The pay range for this position is $100,310 annually (entry-level qualifications) to $133,747 annually (experienced in this role).

* Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the at will relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.