Equal Opportunity Employer/Veterans/Disabled
Portland State University
Position Details
Proposed Start Date10/01/2025Classification TitleOperating System/Network Analyst 2Working TitlePublic Safety Systems Administrator and Identity ConsultantDepartment610150 - OIT Academic Technology Services (ATS)Position NumberD93850RepresentationOP - SEIU/OPEU Local 503Position FTE1End date, if applicable
Brief Description of PSU/School/Dept
Portland State University (PSU) is a thriving campus of 27,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by many restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds, and prides itself on providing access for low-income and nontraditional students. Our motto to “let knowledge serve the city” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed culture scene.
The Office of Information Technology (OIT) knows that there is plenty of competition in the high-tech industry. So what makes OIT unique? The innovative people that work here often cite the engaging work culture, leadership’s investment in professional development and career advancement, and our dedication to autonomy, mastery, and purpose. In OIT, you’ll experience firsthand our culture of inclusion, how we encourage a healthy work-life balance, and our strive to support our employees professionally and personally. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract more of the same. Read more about why Computerworld Top 100 Best Places to Work in IT named OIT as a great place to work for eight years running at https://www.pdx.edu/oit/employment
Position Summary
The Public Safety Systems Administrator and Identity Systems Specialist provides direct technology administration to several key public safety systems and provides support, triage, and consultation to the Identity and Access Management team. The core public safety systems include the access control system, emergency alert/timely-warning notification systems, and computer-aided dispatch platforms.
Summary of position duties:
- Public Safety Systems Administration (40%) – Provide technology oversight, installation, configuration, troubleshooting, and maintenance of key critical life safety systems used by Campus Public Safety and Emergency Response teams. These include: Avigilon (Access and Camera control), Rave (emergency alert/timely notice), and Computer-aided Dispatch (digital dispatch, police reporting).
- ID Card Services Platform Administration (25%) – Co-administer ID card services, technology platforms, and systems in concert with the ID Card Services Administrator. Systems include: Avigilon badge printing, online photo submission, printing software, future mobile credential platform, system and service map for ID card services, integrations map of all known ID card and access control usage across campus.
- Identity and Access Management Support (20%) – Provide support for the account claim, identity records, synchronization, and related IAM systems, acting as a point of escalation between front-line support for identity issues as they arise. Be an active member of the IAM team, reporting systemic issues, representing the customer experience in team meetings, and supporting prioritization and projects related to IAM improvements.
- Documentation and Training (10%) – Create and maintain documentation related to public safety systems and in support of IAM operations as appropriate including internal documentation, external/public documentation, process/procedural, etc.
- Other duties as assigned (5%)
Minimum Qualifications from Classification
This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor’s degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.
Additional Minimum Qualifications for this Position
- Experience with public safety, access control, and/or identity and authentication systems.
- Minimum of seven years of experience in a professional-level position providing advanced troubleshooting or system administration
- Advanced experience in troubleshooting networking, devices, and applications.
- Ability to communicate with technical and non-technical audiences
- Experience administering cloud or locally hosted applications, including installation, configuration, and maintenance
- Demonstrated experience developing system, process, and procedural documentation.
Preferred Qualifications
A successful candidate will have experience and knowledge in some of the following:
- Experience working with, collaborating, and supporting people from a diverse range of perspectives and backgrounds.
- Ability to develop solutions and procedures to improve operations.
- Experience documenting policies and procedures.
- Experience developing and conducting training.
- Experience or certification in project management tools/techniques.
- Experience administering applications
- Experience working with databases and/or electronic records management such as ERPs, HRIS, databases, student information systems, and/or access control systems.
- Experience designing, implementing, and integrating software/hardware solutions.
- Experience supporting the implementation and maintenance of security technologies (cameras, ID cards, access control systems, digital keys, etc.).
- Experience configuring, supporting, and maintaining printers.
- Training or certification specific to access control, card reader, security camera, or related technologies.
- Experience managing server operating systems and configurations (Windows Server or Linux)
- Knowledge of basic scripting (Powershell, Python, bash, etc.)
Demonstrate OIT Key Attributes for Success
—Coaching: ability to give, accept, and incorporate feedback from others.
—Communication: exchange information and ideas well, both verbally and in writing; communication is an essential tool for effective work and maintaining healthy working relationships in OIT.
—Innovation: leverage information, imagination, and initiative to identify and build systems and services that create value for our campus community.
—Proactive: Identify and initiate opportunities to take action and prevent potential problems or threats.
—Team player: identify with the larger organizational team and role within it; you share resources, respond to requests, and support OIT organizational strategy
Key Cultural Competencies
- Creates an environment that acknowledges, encourages and celebrates differences.
- Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
- Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/HoursOn-Campus Monday-Friday some weekend or eveningTotal Compensation Range & Benefits Statement
The starting annual salary rate for this position will be between $56,472 and $67,776 per year with an excellent benefits package, including 95% employer-paid health insurance premiums (employees and eligible dependents) and significantly reduced tuition rates for employees and eligible dependents at any of the Oregon Public Universities. After completing six full months, employees are eligible to choose between our two employer-paid retirement programs in addition to two voluntary programs. Wellness options include access to the PSU rec center at a reduced rate and free wellness programs. For a better understanding of how all these benefits enhance the value of your annual salary, visit the PSU Total Compensation Calculator page (https://www.pdx.edu/hr/psu-total-compensation-calculator). This position is required to work on campus for a minimum of 4 days within the work week.
Supplemental Questions Required fields are indicated with an asterisk (*).
- * This position is not eligible for employer sponsorship. Will you now, or in the future, require sponsorship to work in the U.S.?
- * How many years of experience do you have in a professional position where you provided advanced troubleshooting or system administration?
(Open Ended Question)
- * How did you first find out about this position?
- PSU Website
- Indeed.com
- HERCJobs
- Urban League of Portland
- Hispanic Metropolitan Chamber
- Oregon Employment Department
- Social Media
- Person Referral
- Career Builder
- Glass Door
- Other - Please describe in the next Question
- If you selected Other, please describe.
(Open Ended Question)
Applicant Documents Required Documents- Resume
- Cover Letter
- Professional References
Optional Documents
Equal employment opportunity, including veterans and individuals with disabilities.
PI277569300
