2025-08-27
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Manila
Philippines
Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the general public
§ Attend to customer need at all times in a professional, friendly and courteous manner.
§ Shipment Delivery is to meet Targets and Pick-Up are uplifted as per requirement and no miss Pick-Up.
§ Provide timely customer feedback to Team Leaders and Supervisor
§ Follow up on all customer enquires
§ Direct Customer to the right DHL department when further information are required
§ Inform Supervisors and Team Leaders on all service related issues
§ Be accountable and honest and meet performance expectation
§ To provide suggestion to improve operation efficiencies or business need
§ To be able to meet special delivery or PU expectation
§ To be able to participate in shipment sorting and unloading
§ Carry out any task that is required by his or her superiors from time to time.
Third Party Agents
§ To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis
§ To alert Team Leaders/Dispatch Officers in advance when contractor help is required
§ To meet the expectation of delivery and Pick-Up as per service memo by Customer Service
§ To provide quality feedback to customer service on service incidents when need arises
§ To be able to communicate with Dispatch / CS when customer needs changes and uses initiative to meet customer need
§ To be able to provide good sales lead to sales team
§ To build good rapport with sales team and customer for continuous business
To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.§ Deliver without delay all inbound shipments
§ Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay
§ Electronically Record via a scanner (or manually if required) all shipment process activities
§ Ensure all cash transactions resulting from the delivery or collection of shipments
§ Ensure the maintenance of allocated vehicle
§ Perform duties professionally and courteously in line with Company image with respect to all road users
§ Ensure the security and integrity of all shipments whilst in his/her care
Administration
§ Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle
Provide accurate and complete paperwork records for shipment movement and any financial transactions§ Class 3 Driving License and more than 1 year of driving experience
