MS Office Suite Applications Analyst - Military veterans preferred

Contingent upon Award

Job Summary:

Must be analytical and have the technical capable of delivering advanced-level one-on-one support-via walk-in, Microsoft Teams, email, and telephone for all desktop applications supported in the PRC. Proficiency is expected in Microsoft Office 365 is required, with additional familiarity in the software listed below:

1.    Adobe Creative Cloud: Including, but not limited to, Photoshop, InDesign, Illustrator, Premiere Pro, and Adobe Acrobat DC Pro. 

2.    SharePoint: Current and future versions of SharePoint Online.

Essential Functions:

•    Teach Microsoft 365 classes at all levels (basic to advanced) in both physical classroom settings (up to 12 students) and virtual environments using TEAMS up to 7 times per week. 

•    Technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 15 days.

•    Must be proficient in assisting customers with PRC peripherals and hardware such as scanners, laminators, paper folders, binders, CD/DVD duplication tools, removable media, and video capture devices. 

•    Responsible for maintaining and tracking equipment issued through the customer equipment loaner program. This includes updating the tracking database and ensuring all items (e.g., projectors, digital/video cameras) are functional, accounted for, and securely stored when not in use. 

•    Troubleshoot and resolve (or recommend solutions for) technical issues related to PRC equipment and systems. 

•    Create, update, and revise user guides for PRC customers. 

•    Responsible for researching and recommending new hardware and software solutions to meet evolving customer needs. 

•    Routinely inspect and test all training room hardware (e.g., participant workstations, Smartboards). Setup for instruction as needed and report unresolved issues to the service desk. 

•    Technically proficient in setting up and operating the laser engravers to create engravings on various objects, e.g., plaques, cups, coins. 

•    Knowledgeable of the PRC’s specialty equipment, e.g., Laminators, paper folding machines, engraver, and perform routine maintenance and minor troubleshooting and repairs when feasible. 

•    Must perform additional routine support tasks related to the PRC’s operations, as needed.

• MRPT

Education and Experience:

•    Bachelor Degree in relevant field. Relevant work experience pay offset the educational requirement. 

•    Certifications and training in Microsoft Office Suite are preferred. 

Knowledge/Skills/Abilities

•    Microsoft: Windows Server, Active Directory, Microsoft 365 (including specific applications like Teams, SharePoint, Exchange Online), Azure, SQL Server, Power Platform.

•    Adobe: Creative Cloud (including specific applications like Photoshop, Illustrator, InDesign, Premiere Pro, Acrobat), Adobe Experience manager (AEM).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate.   The safe use of TAPE equipment, as well as safe practices while on TAPE property is essential.

DISABILITY SPECIFICATIONS:

TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

                                                   EOE, Including Disability/Vets