Position Title: Client Success Representative

Requisition ID: R100691

Location: Atlanta, GA | Atlanta, GA

Full/Part-Time: Full time | Full time

About Us:

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

We are looking for a Client Success Representative to support our award-winning COMPASS NIL platform. This entry-level role is vital in supporting Learfield’s use of COMPASS NIL across more than 140 collegiate sports properties. You’ll help ensure a smooth experience for sports properties, athletic departments and student-athletes while assisting with platform operations, onboarding, and ongoing support.

The ideal candidate is proactive, detail-oriented, and passionate about collegiate athletics, with a baseline understanding of the Name, Image, and Likeness (NIL) space. You should be comfortable supporting multiple stakeholders, managing sensitive information, and operating in a fast-paced environment.

Responsibilities:

Customer Support:

• Serve as the primary point of contact for our sports properties and internal staff as they navigate COMPASS NIL.
• Handle inbound calls, emails, and support tickets, providing timely and professional responses.
• Assist users with platform navigation, feature utilization, and troubleshooting.
• Address student athlete inquiries regarding use of the platform.

Platform Expertise:

• Develop a deep understanding of COMPASS NIL, including their features, functionalities, and best practices.
• Support platform rollouts, new feature releases, and ongoing user experience enhancements.
• Curate and maintain user support materials such as guides, FAQs, and training content.
• Conduct user training sessions and create support documentation to enhance user knowledge and platform adoption.

Operational Support:

• Assist with backend processes related to funds and ledger management to support NIL sponsorship activations and student-athlete payments.
• Ensure data accuracy and assist in documentation and tracking of key operational workflows.

Process Improvement

• Collect and analyze user feedback to identify common issues and opportunities for platform or support improvements.
• Collaborate with internal teams to propose enhancements that improve the client experience.

Qualifications:

• Bachelor's degree is preferred but not required.
• 1+ years of experience in customer service or operations, experience in an athletic department or in collegiate athletics preferred.
• Strong communication and interpersonal skills, with the ability to engage and support diverse stakeholders.
• Ability to manage sensitive information with professionalism and discretion.
• Excellent problem-solving skills and a proactive approach to addressing customer needs and resolving issues.
• Ability to multi-task and manage changing priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to learn new technologies quickly and adapt to evolving requirements.
• Familiarity with the collegiate NIL landscape is a plus.

Why Join CLC?

• Be part of a fast-growing and nationally recognized NIL platform.
• Gain hands-on experience at the forefront of college sports and athlete empowerment.
• Work with industry leaders and elite university partners.
• Collaborate in a mission-driven, people-first environment where your growth and ideas are valued.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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