Sleep Management, LLC dba Viemed
CPAP Compliance Specialist
Job Category: Home Medical Products, Inc.
Requisition Number: CPAPC002805
Full-Time
Essential Duties and Responsibilities:
- Maintain knowledge of and ensure compliance with company policies and procedures; stay current medical billing practices, eligibility and insurance requirements, documentation requirements.
- Provide education to patients and caregivers on proper use, care, cleaning, and safety of equipment; ensure patient education emphasizes compliance; install and set-up apps on mobile devices or online; train the end-user on how to use those applications; set-up of modems for devices and ensure proper referral source is assigned.
- Efficiently communicate and coordinate with Respiratory Therapist staff as professional clinical services are required for patient services, troubleshooting, or other situations.
- Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
- Handle phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient account within the software.
- Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
- Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
- Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
- Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion; provide routine reconciliation of activities and assets, such as manifest reconciliations.
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
- Responsible to perform other duties as assigned by management.
Minimum Qualifications:
- High school diploma or equivalent.
- Customer service experience preferred.
- Position requires acceptable drug screen and background investigation
Preferred Knowledge, Skills and Abilities:
- Relevant healthcare or medical billing experience preferred.
- Knowledgeable of respiratory products and diagnoses, medical billing practices, eligibility and insurance requirements, and billing reimbursement.
- Commitment to service excellence and superior performance.
- Solid verbal and written skills.
- Proper phone and email etiquette.
- Manage time effectively.
- Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
- Organized and structured in carrying out responsibilities.
- Professionally postured in both behavior and physical appearance.
- Strong interpersonal and communication skills; respectful and polite in all interactions..
- Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal employment opportunity, including veterans and individuals with disabilities.
PI277594586
