Director of Operations, CCG Services, Inc. (Remote) - Military veterans preferred

Position Title: Director of Operations, CCG Services, Inc.
Department: CCG Services, Inc.
Classification: Staff, Full-Time, Exempt
Reports to: President, Coalition for the Common Good
Location: Remote from anywhere in the continental US, with the ability to travel to campuses and other locations.

Compensation: Antioch University offers a competitive compensation and benefits package that includes both direct and indirect pay. The compensation will be based on experience, education, knowledge, credentials, and a consideration of the difficulty and complexity of the position. The salary range for this position is $90,000.00 - $120,000.00.

Position Summary

Under the direction of the President of the Coalition for the Common Good (CCG), the Director of Operations, CCG Services, Inc., oversees and coordinates the development and implementation of shared support services for the CCG Services, Inc. Leads the process to develop service level agreements (SLA) and scope of work (SOW) documents, including costs, to document services to be provided to the CCG members or clients. Evaluates the effectiveness of services provided and ensures adherence to SLA and SOW commitments. Coordinates CCG Services, Inc. daily operations, including personnel management. The position requires excellent organizational, interpersonal and communication skills, both verbal and written.

Essential Duties and Responsibilities (Percentages are estimates)

40% Develops shared services agreements between CCG Services, Inc., and Coalition for the Common Good members or clients.

• Meets with Coalition members and clients to assess and document shared support service needs; determines viability of CCG Services, Inc., to meet the requested needs; develops individual SLA/SOW metrics based upon industry standards, including costs for services.
• Coordinates with CCG Legal and Risk Management resources for contract review and approval. Reports on progress of SLA/SOW implementation to CCG Cabinet and Board as needed.
• Works with CCG Cabinet and membership to develop new service opportunities to be offered by CCG Services, Inc.
• Provides reports and updates to the SSO Committee of the Coalition for the Common Good’s Board of Directors.

35% Evaluates effectiveness of services provided by CCG Services, Inc.

• Meets regularly with CCG members and clients to assess the effectiveness of services; determines adherence to SLA/SOW metrics; resolves problems with service delivery; manages renewal of SLA/SOW agreements as needed.
• Identifies and reports on efficiencies gained/savings generated to members and clients through CCG Services, Inc. Issues ‘report cards’ to CCG Board on effectiveness of programs.

20% Coordinates daily operations of CCG Services, Inc.

• Coordinates daily operations of CCG Services, Inc., including personnel services such as payroll and benefits management in coordination with CCG Human Resources; coordinates banking and bookkeeping needs, invoicing clients; manages CCG Services, Inc. taxes and audit responsibilities.

5% Other duties as assigned.

Experience and Qualifications

Required:

• Bachelor’s Degree in business, organizational psychology, leadership or change management with three to five years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated project management experience.
• Ability to work with minimal supervision.

Preferred:

• Experience in higher education, non profit management or related industry in a shared services or project management role.
• Experience with an entrepreneurial start up organization.
• Experience working in an organization with a remote, geographically diverse workforce.

Knowledge, Skills & Abilities (KSAs)

• Able to work in a fast-paced environment and juggle multiple projects while meeting client expectations, providing excellent customer service, and maintaining professionalism.
• Demonstrate superb organizational skills and accomplish deadlines and projects in a timely manner.
• Able to prioritize and complete assigned tasks with attention to detail in an environment with competing demands.
• Excellent interpersonal and communication skills, verbal and written.
• Able to show initiative and good judgment in communicating with others and performing the duties of the position.
• Proven ability to work effectively in a team environment and to develop productive and respectful working relationships.
• Competent in the use of MS Office (Word, Excel, Power Point) and Google tools (Gmail, Google Drive, etc.).
• Experience with QuickBooks or other bookkeeping software.
• Experience with Paycor or other payroll vendors.

Supervision Received

• Moderate supervision

Supervision Exercised

• No supervisory responsibilities

Hours of Employment

This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor.

Physical Requirements

The essential functions represent the basic job duties that an employee must be able to perform with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of this position at any time.

Benefits Summary:

Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6%; voluntary salary deduction to a pre-tax or post-tax retirement account; employer paid life insurance and short term disability; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; vacation accrues monthly (3 weeks from 0 – 5 years; 4 weeks after 6 years; carry-over allowed up to 3.75 days 0 – 5 years; up to 5 days, after 6 years and up); 12 days per year sick leave (carry-over up to 65 days); 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual. (This list is meant to be an informal summary of benefits. Plan benefits and eligibility requirements are governed by the plan documents and University policies which will be made available upon request).

To Apply

Please email a cover letter, CV/resume, and a list of reference names and contact information to Employment@antioch.edu. In the subject line of the email, please state CCG Dir. of Operations

NOTE: The successful candidate for this position will be subject to a pre-employment background check.

Coalition for the Common Good (CCG) EEO Statement

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.