Customer Care Supervisor - Military veterans preferred

GA Foods is seeking an experienced Customer Care (Call Center) Supervisor to join its team at its corporate headquarters in St. Petersburg, Florida. The ideal Customer Care Center Supervisor will be a compassionate and skilled customer service leader who is interested in impacting the lives of others. This individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries by their team. 

This Monday-Friday position will be responsible for ensuring perfect order compliance to our customer member base while maintaining CCR and FSR effectiveness.?With direction from Care Center Leadership, the?Care Center Supervisor?will be responsible for supervising staff and activities of the Care Center and providing direct support for Field Service Representatives, ensuring customer satisfaction and meeting Corporate goals and objectives. Will train, assist, and provide support to Customer Care representatives and Field Service Representatives to optimize customer satisfaction levels. 

Responsibilities 

• Supervising the outbound outreach to members of multiple plans to ensure we are in compliance with contractual obligations
• Monitoring team calls to ensure service levels meet scripting guidelines
• Training and development of the team
• Assisting with employee evaluations
• Ensuring GA Policy and Procedure adherence by all team members
• Other duties as assigned by management

Experience 

• Minimum of 2 years’ experience in a Supervisory role within a Call Center with 120+ employees. - Required
• Associate's Degree - Preferred
• Strong working knowledge of call center management and associated technology
• Excellent telephonic communication skills
• Good interpersonal, organizational, and troubleshooting skills
• Team management and development experience (required)
• MS Office & General Office Equipment
• Healthcare Industry experience (helpful)

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a desk-bound role with typical office noise; however, frequent movement throughout the office is required. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear. 

Equal Opportunity Statement 

At GA Foods, we are deeply committed to the principles of equal employment opportunity. It is our policy that all employment decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, veteran status, or any other characteristic protected by local, state, or federal law. 

We base all employment decisions on merit, qualifications to perform the essential job functions (with or without reasonable accommodations), and business needs. 

GA Foods also provides affirmative action in employment for qualified individuals with disabilities and protected veterans, in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. 

GA Food Services of Pinellas County, LLC (GA Foods) is proud to be a Drug-Free, Smoke-Free Workplace and an Equal Employment Opportunity Employer.