2025-08-28
Middlesex Community College
Other
/yr
employee
contract
Bedford
Massachusetts
01730
United States
Middlesex Community College
Middlesex Community College (MCC) is one of the largest community colleges in the Commonwealth, employing people in full-time, part-time, faculty, professional, administrative, and support positions at campuses in both Lowell and Bedford, and online. We are focused on equity to transform lives and shape futures. MCC values equity and inclusion as the foundation for excellence, innovation, and success for our employees and students. MCC is committed to a policy of affirmative action, equal opportunity, equal education, non-discrimination, and diversity to provide a learning and working environment that values the diverse backgrounds of all students and employees. MCC strives for a faculty and staff that reflect its richly diverse community of students. Women, people of color, persons with disabilities and others are strongly encouraged to apply.
Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://www.middlesex.mass.edu/disclosurestatements/campsecrpt.aspx
Location: Bedford, MA Category: Part-time Staff Posted On: Wed Aug 27 2025 Job Description:
Title: Local Consumer Protection Advocate
Unit: Part-Time Non-Unit Staff
Department: Academic Affairs Division, Law Center
Reports to: Law Center Director
Date: August 27, 2025
General Summary: Since 1989, the Middlesex Community College Law Center has offered community dispute resolution, face-to-face mediation, and conflict resolution services. These programs are free for all and are supported by MCC and the Attorney General's Office. The College is seeking an individual to work on a part-time basis to serve as the Local Consumer Protection (LCP) Advocate. The LCP Advocate is responsible for a caseload of consumer complaints received from the Attorney General and manages a caseload of up to 25-30 cases at any given time.
Duties and Responsibilities:
Conduct telephone advocacy to resolve individual consumer complaints
Keep detailed case notes immediately and contemporaneously as each case progresses
Write clear and concise case notes so that others can understand the status of the case at any given time
Provide consumer information, resources, education and assistance to the public, referrals to legal aid resources and or governmental agencies
Participate in regular training sessions on mediation and Law Center policies and procedures
Answer incoming phone calls to the Law Center and take detailed messages
Process Law Center regular mail and email according to prescribed guidelines
Update the OnBase database of assigned cases daily
Check for newly assigned cases every work day
Regularly review all cases with supervisor and/or assigned mentor
Draft specialized letters to Consumers or Businesses (with supervision/permission)
Research business background and applicable local, state and federal laws for each case
Maintain working knowledge of all Law Center programs
Conduct introductory calls to consumers and businesses
Send introductory letters to consumers and businesses
Participate in outreach activities as needed
Other duties as required
Salary Range: $26.75 actual salary commensurate with academic background and experience.
Location: Bedford campus with occasional travel to Lowell as needed
Hours: 18 of hours per week, schedule to be determined upon hire
Expected Start Date: September/ October 2025
Application Deadline: September 17, 2025
PI277614584
