Unified Endpoint Management (UEM) Engineer (H - Military veterans preferred

FM Talent Source is an enterprise that provides business and workforce solutions to help organizations nationwide overcome business challenges. Our clients include federal, state, and local government agencies, Fortune 500 Companies, and non-profit organizations. Founded in 2004, we have a strong history of providing recruitment strategies and utilizing effective project and quality management methodologies to ensure our clients’ success.

FM Talent combines the technical knowledge of our employees with strong execution to help customers achieve their desired outcomes. This helped our firm earn corporate accolades to include HR Tech Outlook Magazine’s Top 10 HR Consulting Firm (2021), finalist for the U.S. Chamber of Commerce’s Dream Big Awards 2022, the 2022 Globe Award recipient for Culture and Aligned Community, and Contractor of the Year Awards from the U.S. Department of Agriculture (USDA), Food & Safety Inspection Services Division.

FM Talent Recruiting Team works to provide the best possible experience for our clients. We take networking seriously and leverage our relationships to make the biggest impact, we see client relationships as our top priority. This position is contingent upon contract award. 

Unified Endpoint Management 

Competencies  

The designated contractors serve as primary technical resource and solution-provider for ITCS and will interact with other technology groups both internal and external as appropriate.  

Contractor will be responsible for:  

• Aiding the UEM team in the configuration of Intune and/or Jamf device management platforms 
• Aiding the UEM team in maintaining Intune and/or Jamf device management platforms 
• Troubleshooting Intune and/or Jamf related issues 
• Providing knowledge articles and technical articles for other support tiers 

Designated contractor must have extensive experience with one or both of Microsoft Intune and/or Jamf.  

Contractor must be able to write and utilize PowerShell to automate the management of systems, including deployment tools and exporting data. 

Candidate will:  

• Be able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis. 
• Provide mobile device support, hardware/software installation and configuration support. 
• Assist in developing user documentation/installation procedures. 
• Serve as a resource for solving user problems requiring an advanced level of technical support. 
• Must maintain a high degree of customer service for all support calls and adhere to all Quality Standards. 
• Provide support for application software installation and use. 
• Assist in developing user documentation/installation procedures. 
• Willing to participate in HIR projects and initiatives for House customers. 
• Work closely with other HIR groups to support current technology. 
• Interact with other HIR groups as appropriate to efficiently manage all House endpoints. 
• Confer with senior engineering staff to resolve more complex problems.
• Perform other official duties as assigned. 

Experience and/or Education  

• Bachelor’s degree or relevant work experience 

Qualifications  

• In addition to the competencies and requirements, the designated contractors must possess the following qualifications:
• Knowledge and expertise with Microsoft Intune and/or Jamf
• PowerShell scripting ability. 
• Must demonstrate advanced technical skills and the ability to develop solutions to complex technical problems. 
• Be able to interact with executive-level customers and management. 
• Possess the ability to work in a fast-paced environment and meet challenging deadlines. 
• Demonstrate excellent communication skills and telephone mannerism. 
• Demonstrate strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements. 
• Be self-motivated to work supervised and unsupervised as needed. 
• Other: 
• Related college degree and/or certifications preferred but not required.
• Possess the following experience: 
• Two (2) to four (4) years minimum experience with Microsoft Intune and/or Jamf
• One (1) to two (2) years minimum experience with patch management 
• Two (2) years’ experience minimum with PowerShell (writing and utilizing PowerShell to automate the management of systems, including deployment tools and exporting data). 
• One (1) year minimum experience using BMC Remedy Incident and Change or Knowledge Management or a similar tool. 
• Must be able to physically lift up to 50 pounds of equipment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

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