Specialist, Membership - Military veterans preferred

Water Environment Federation – WEF

$55,000 - $70,000

NOTE: This role is hybrid and requires working in the office (Alexandria, VA) 2 days every other week or remote. Travel is required (up to 20% of the year) for meetings and events, including travel to WEF’s annual conference, WEFTEC.

How This Position Contributes to the Team:

An environmental education association in Alexandria, VA is seeking a Membership

Specialist to support the Membership team by providing administrative and

programmatic support. This position will be a critical resource for the team, providing

exceptional member support and assisting with execution of membership processes and

strategies. The ideal candidate will have excellent customer service skills, attention to

detail, and an interest in strategic data collection and analysis.

Key Responsibilities:

- Support individual and organizational membership recruitment and renewal

strategies.

- Update database records and ensure accurate membership changes in the

database (Fonteva).

- Manage and report on regular member communications and engagement.

- Produce membership data reports while ensuring accuracy.

- Assist with volunteer management and community engagement.

- Assist with customer and member outreach to improve retention and

engagement.

- Deliver exceptional customer service in response to customer inquiries received

via mail, email, phone; etc.

- Connect with other staff and stakeholders to coordinate membership activities

and support.

- Attend and support annual conference and other events as needed.

- Performs other related duties as assigned within the scope of the role

Qualifications:

- High School Diploma required

- Bachelor’s degree preferred.

- 2-4+ years of experience in membership association or similar organization.

- Strong customer service skills with a member-first mindset.

- Ability to work collaboratively in formal teams and informal working groups, as well

as independently.

- Detail-oriented with sufficient organizational skills.

- Effective written and verbal communication skills.

- Experience with Fonteva or similar membership management systems preferred.

- Maybe required to travel at least 15 -20%

This person will work primarily in an office environment using standard office equipment. 

WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Us

The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of more than 30,000 individual members and 75 affiliated Member Associations (MAs) representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. WEF and its global network of members and member associations provide water quality professionals around the world with the latest in water quality education, training, and business opportunities. WEF’s diverse membership includes scientists, engineers, regulators, academics, utility managers, plant operators, and other professionals. WEF uses this collective knowledge to further a shared goal of improving water quality around the world.

WEF is operating under a new Strategic Plan built on the vision of a life free of water challenges. Our ultimate goal is a world where each person has access to clean water and sanitation, where communities prosper, and where nature thrives. The key strategic goals under the new Strategic Plan are: 1) to attract and develop a diverse and passionate workforce; 2) to cultivate a purpose-driven community to sustainably solve water challenges for all; and 3) to lead the transformation to the circular water economy.

The new Strategic Plan embodies WEF’s embrace of diversity, equity, and inclusion in all that we do. WEF is committed to equity and inclusion in all aspects of our work, including within the governance structure and leadership, WEF partners, WEF staff, and the WEF membership. This commitment to diversity, equity and inclusion will guide our work and our programs, culminating in outcomes that improve public health for all. 

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