Location: Las Vegas, NV 89119, USA
Job Category: Operation Services
Requisition Number: OPERA002261
Schedule: Full-Time
Minimum Pay: $60,000 USD
Maximum Pay: $65,000 USD
Description: This Is How We Fly
At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About the Role:As a Operations Service Duty Manager, you will help deliver a reliable, joyful, and seamless experience for our Customers, driven by a team of capable and passionate Crewmembers who love what they do. You will be accountable for ensuring safety, regulatory compliance, budget and cost performance, productivity, and strong process execution through Airport Supervisors and Concierges. Ultimately, you’ll be responsible for setting your station(s) up for success with consistent execution and ongoing improvement in both the short and long term.
A Day in the Life:Provide on-site support to Supervisors and foster an environment where the Airport Services Concierge team can meet their objectives.Support the General Manager in achieving operational performance targets and managing the station's operating budget.Collaborate with the Manager to develop and implement administrative and operational policies and procedures.Audit station supply orders for budget alignment and alignment with organizational mission and necessity.Ensure overall station compliance with company policies, procedures, safety protocols, and all applicable government regulations.Participate in operational conference calls, conduct station audits, and prepare reports as needed.Review and standardize procedures to drive operational efficiency.Coordinate with local airport authorities, regulatory agencies, community partners, and internal teams at headquarters and other stations.Review and approve (or deny) Concierge and Supervisor expense reports, ensuring company credit card usage aligns with policy.Ensure Crewmember coverage is sufficient to maintain service standards and support facility management needs.Proactively identify operational gaps or inefficiencies and ensure timely resolution.Conduct ongoing assessments of station needs, recommending budget adjustments to accommodate growth or increased volume.Maintain overall responsibility for station scheduling and work with stakeholders to ensure adequate staffing.Coach and develop Supervisors to prepare them for future leadership opportunities.Investigate and resolve Customer service and operational issues.Perform other duties as assigned.Why You’ll Love This Role:Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.No Two Days Are the Same: Enjoy a dynamic role where each day brings new challenges and opportunities.Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.Opportunities to Grow: Learn, lead, and take on new challenges as part of your career journey.What Makes a Successful…?We’re looking for someone who is:
Approachable: Creates a welcoming atmosphere where team members and Customers feel heard and respectedCustomer-Focused: Dedicated to delivering an outstanding Customer experienceCollaborative: You know how to work seamlessly with cross-functional teamsDecisive: Makes sound decisions quickly, even in high-pressure situationsA Natural Leader: Inspires confidence, motivates others, and leads by exampleOrganized: Manages time and responsibilities effectively, keeping operations on trackProactive: You anticipate needs, take initiative, and solve problems before they arise.Entrepreneurial Spirit: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience.Required Experience:High school diploma/GED3+ years of experience in airport operations5+ years of experience interacting with Customers/delivering face-to-face services2+ years in a Supervisory roleAbility to effectively and efficiently manage multiple competing prioritiesPreferred Experience:Bachelor’s degree in Business Management5+ years of experience in airport operations3+ years in a Supervisory or managerial roleSkill, Licenses, & Certifications:A current and valid Driver’s license is required.Ability to lift up to 75 pounds regularlyAbility to travel 2-10 days per monthParticipation in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines is required. Pay & Perks:Compensation is $60,000-$65,000 annually. This was established after performing market research and is aligned with our approach to compensation.
Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.401(k) match: 50% of your first 8%Generous PTO: Take time to recharge with our flexible PTO plan. Additional Information:May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal employment opportunity, including veterans and individuals with disabilities.
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