System Coordinator - Military veterans preferred

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company DHL Global Forwarding has an opening for a System Coordinator in Doha, Qatar.

Join us in connecting people and improving lives!

In this System Coordinator position

• Support administration of customer operations plans and processes to deliver efficient logistics processes
• Receive, execute and update orders via the system for assigned orders
• Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
• Report and manage exceptions/ issues assigned by other functions or directly from customer
• Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
• Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Promptly respond to customer enquiries and understand customer requirements
• Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
• Maintain customer contact, identify upselling opportunities and follow up on common problems
• Comply with operating standards and procedures to provide superior customer service
• Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions

Now, here is what we need from you!

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.

Our Purpose:   Connecting People, improving lives.

Our Values:     Respect & Results

Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.