Technical Support Representative I - Military veterans preferred

HM Electronics


Job Category: Customer Service / Support
Requisition Number: TECHN003634
Full Time
Hybrid
Earth City, MO 63045, USA

Job Details

Description

As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!

CE is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday through Friday 8:00am to 4:30pm onsite with the potential for hybrid once the employee is up to speed.

What you will do in the position:

• Technical Support for Customers and Installers
  • Provides troubleshooting and repair support to installers and customers over the telephone.
  • Instructs installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
  • Provides customer with installer contact information.
• Customer Service support
  • Makes outbound calls in support of various administrative aspects of the Customer Service Department.
  • Processes orders for accessory purchases and equipment exchanges.

• Documentation and Recommendations
  • Prepares and maintains daily logs and records.
  • Identifies and makes recommendations for product and process improvement

What you will need to succeed in this position:

• Supervisor Instructions
  • Basic understanding of electronics and communications systems.
  • Technical knowledge of installing and repairing electronic systems.
  • Good written and verbal communication skills. • Previous troubleshooting experience.
  • PC literacy, including Microsoft Outlook, Excel, Word, Power Point, ERP (Microsoft Dynamics AX).
  • Ability to learn and stay current on new products, systems and services.
  • Ability to work overtime and/or provide after-hours technical support as needed.

  • Spanish speaker is a plus, but not required.

• Experience

  • 1+ years Related Field

• Education

  • Technical School or Certificate - Preferred Electronics

• Travel: 0%

Pay Rate is $17.00/hr to $21.01/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job. The employee must regularly lift and move up to 10 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

We participate in the e-verify system.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.



Equal employment opportunity, including veterans and individuals with disabilities.

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