Manager - Business Support (Contract Lifecycle Management)
- Military veterans preferred
2025-09-04 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Mumbai India
Job Title: Manager – Business Support
Job Location: Mumbai
As a Manager with Business Support service line, you will be managing End-To-End Customer BUIT Projects for MEA CLM and CLM MNC-SBC-CSI-BC-IP Customers as Project Manager. Implement Project Management plans and processes to successfully deliver projects while meeting the cost, timescale and quality parameters in line with overall business objectives and needs, Group guidelines.
Key Responsibilities:
Recognized subject matter expert in job area typically obtained through advanced education and work experience
Manage large projects or processes from Initial analysis to project closure
Ability to work and move forward with limited oversight from Manager
“Can-do” attitude to document solutions and decisions for Stakeholders to confirm.
Chase owners or actions, escalates when required, ability to push-back in a documented way
Manages project in matrix organization
Able to manage issues and report to Senior Stakeholders
Documents informed decisions on Designs and Solutions, for Internal or Customer-facing projects
Extensive understanding of DGF’s Product Operations lifecycles
Extensive knowledge of, and compliance with DPDHL BUIT Governance process
Ability to consistently manage demanding internal and external senior stakeholder
Good negotiation skills to manage external MNC-SBC-CSI-BC-IP and other Sales Channel customer expectations
Use of the DEPICT project management methodology
Technical aptitude, including but not limited to Data Communication protocols, CLM Workflows, Functionality and configurations, Data Field gapping and mapping
Ability to benchmark 3rd party BUIT Service Providers
Strong understanding of Change Management principles for implementing Non-Business Critical applications, and the importance of this for the success of the project
Convince other subject matter experts to accept new concepts, practices, and approaches
May cooperate with and coordinate 3rd parties e.g. external service providers
Build strong, trusting cross-functional relationships with DHL Group Managers
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
Provide technical guidance to line Managers and employees
Customer Contracts Sales Channels MNC-SBC-CSI-BC-IP IMPAT (Customer Implementation) Teams and EU BPO (Business Process Optimization) Head for collaboration during all processes, decisions and projects
Customer Contracts Sales Channels Sales personnel and external customer stakeholder management during customer-facing projects
Required Skills/Abilities:
Bachelor’s degree (Computer Science, Information Systems or any related field is preferable).
Project management certification an added advantage
Proficiency with handling global project for DHL's customers
Activities involve collaboration/communication with CLM Vendor Support, Customer Sales Channel Operations and IT team
Strong English skillset in verbal/written is required
Experience working CIM for Customer Integration related projects in IT domain is preferred
Already practicing Agile or equivalent Project Management methodology
Project Manager experience
Knowledge in Microsoft Teams, Projects, Visio, Microsoft Office
