We are looking for an experienced Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities.
Responsibilities
Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
Maintain a high level of data integrity and adhere to department turnaround times.
Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.
Administer customer requirements via customer web portals as needed.
Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
Review and properly apply purchase order terms and conditions.
Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
Obtain and report supplier performance/ score card report. Resolve any discrepancies.
Mitigate customer complaints concerning billing/invoice disputes and services rendered.
Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
Interface organizationally with all supportive departments as needed to support customer needs.
Build rapport and promote communication across internal supply chain and drive for issue resolution.
Promote department objectives and office lean principles.
Additional duties as assigned
Qualifications
AS/AA degree or equivalent with at least 5 years of customer service experience
Experience in the aerospace industry
Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus
Ability to understand basic purchased order terms and conditions and closely work with contract department.
Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
Candidate must be and well-organized, multi-tasking, self-starting individual.
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This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Equal employment opportunity, including veterans and individuals with disabilities.
