Associate - Master Data Management - Military veterans preferred

Join our “Master Data Management Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!  

Job Title: Associate – Master Data Management (MDM)

Job Location:  Manila

In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally. The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening. 

Key Responsibilities: 

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures. 

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.  

• Deliver a high level of service quality through timely and accurate completion of services. 

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.  

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. 

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. 

Required Skills/Abilities: 

• Bachelor´s degree. A degree in logistics, industrial engineering, management will be an advantage 

• 0 – 3 years of job experience from BPO or logistics domain - Preferred 

• Good knowledge in MS office 

• Effective English communication skills, written and verbal. 

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. 

• Detail oriented  

• Good logical reasoning skills  

• High level of customer centricity