Student Experience Specialist Senior - Military veterans preferred

Posting Details

BA

6 yrs

None

Sitting at workstation for extended periods of time; repetitive motions typical of desk work; prolonged screen time; lifting/carrying/pulling objects up to 30lbs.

40 hours per week; Mostly Monday through Friday 8:00 am to 5:00 pm but there will be some evenings and weekends.

The Director for Quality Enhancement will serve as a critical developer of the Student’s First initiative by defining a student-centered framework to deliver the best possible service for the Office for Student Success. Reporting through the Office for Student Success Central Operations unit, this role will be responsible for sending a standard of practice and providing clear, empathetic, and ongoing training to the Office for Student Success staff. This role will provide a hospitality framework and in partnership with the Director for Organizational Excellence and the Executive Director of Employee Resources and Engagement, will work with Student Success units to best define how they deliver their services most effectively with a level of professionalism and warmth that keeps the University of Kentucky as a premiere experience for every student.

Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.

Prefer a master’s level degree and at least four years of experience in program development and training.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.