Transit Operations Division Supervisor - Clerks
- Military veterans preferred
2025-09-06 Go METRO
Other
/yr
employee
contract
Cincinnati Ohio 45202 United States
Go METRO
Metro is seeking a Clerk Supervisor position that supervises daily street service operations and customer service issues in either an assigned Service Sector that covers designated fixed routes or in the Central Business District. Supervises an assigned group of operators and makes regular assessments of their performance.
The Transit Operations Division Supervisor oversees and manages as necessary.
ESSENTIAL FUNCTIONS
Provides responsible supervisory work functioning as a Transit Supervisor - Clerks. Assists and Supervises the Division Clerks
Manage, lead, motivate, and direct staff
Supervise assigned operators and give direction, coaching and discipline when appropriate.
Manage operator attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs
Prepares and approves time, audit operator payroll discrepancies, manage discipline, and reports findings to Division Manager (Superintendent)
Determine daily staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller positions
Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives
Suggest training, professional development and promotional opportunities to Transportation Leadership
Supervise board pick.
Oversee and supervise getting headways ready for operators and sub operators, assign all operators serving on show-up duty their respective routes and all other daily functions of division clerks.
Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
Education
Associate's Degree (two year college or technical school) preferred.
Experience
Three to five years as a coach operator preferred.
Supervisory experience is a plus.
Knowledge of Public Transportation preferred.
SKILLS & ABILITIES
Computer Skills Working knowledge of word processing, spreadsheets, and e-mail.
Ability to navigate in a Windows based computer system.
Trapeze software experience preferred.
Certificates & Licenses
Class B CDL (Commercial Driver's License) with passenger and airbrake endorsements required.
Other Requirements
Prefer working knowledge of digital cameras, radios, and OTP (on-time performance), as well as working knowledge of the Metro system and routes.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Equal employment opportunity, including veterans and individuals with disabilities.
