Metro is seeking an Operations Training Specialist to administer, organize, and conduct training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Maintain records of training activities and employee progress and monitor effectiveness of programs.
ESSENTIAL FUNCTIONS
- Present information, using a variety of instructional techniques and formats such as role playing,
- Organize and develop, or obtain, training procedure manuals and guides and course materials such
- Offer specific training programs to refresh, maintain, or improve employees' job skills.
- Compile, prepare, and maintain reports and documents pertaining to training activities and
- Select and assign instructors, supervise instructors, evaluate instructors' performance, and report
- Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify
- Keep up with developments in area of expertise by reading current journals, books, and magazine articles.
- Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments.
- Oversee the continued development of all Line Instructor and Operator Trainer employees to keep them abreast of new technologies; oversee and direct the development of Training Management employees' skills and understanding of procedures and policies, developing, implementing, monitoring, and overseeing adherence to performance standards. Advance staff through training, professional development, and promotional opportunities.
- Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
- Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.
- Ability to work in compliance with Metro's safety and security policies.
- Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
- Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
EDUCATION
- Bachelor's Degree or Associate's Degree with related equivalent work experience preferred
EXPERIENCE
- Three or more years related experience in commercial vehicle operation required.
- Five or more years related experience in training and public transportation preferred.
SKILLS & ABILITIES
Computer Skills
- Working knowledge of Microsoft 365 including Word, Excel, PPT, Outlook and Teams
Certificates & Licenses
- Commercial Driving License (CDL with Passenger and Airbrake endorsements) and forklift certified. Must also complete all necessary training prior to providing training to others.
Other Requirements
- Completion of Train the Trainer and/or instructor class.
- Defensive Driving training certification
WORK ENVIRONMENT
- Classroom/garage/bus setting depending on the type of training.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career developm
Equal employment opportunity, including veterans and individuals with disabilities.
