Manager, Sales Operations - Military veterans preferred

Title: Manager, Sales Operations

Department: Sales North America / 620

Revision Date: 8/26/2025

FLSA Status: Exempt

Location: Chandler, AZ

Level: M2

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

Purpose:

The Sales Operations Manager leads the Sales Ops Team while supporting the Global Sales Department through a wide range of administrative, operational, and customer-facing responsibilities. This fully on-site and fully autonomous role ensures seamless coordination between Sales and internal departments such as Engineering, Manufacturing, Customer Service, and Finance. Responsibilities include quote support, order entry, shipment processing, Salesforce opportunity management, and customer follow-up. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, high-mix manufacturing environment. The Sales Ops Manager leads a team of four Sales Ops Specialists that together represent the front-end customer-facing part of the business. The qualified candidate must be an excellent communicator and skilled at customer service.

Responsibilities:

• Lead a team of four Sales Ops Specialists performing the following functions:
• Serve as a liaison between the Sales team and Factory for order entry, order status, and shipping coordination.
• Handle inbound sales lead calls and convert them into opportunities and orders.
• Support Outside Sales with quotation preparation and delivery estimate requests.
• Generate and manage Salesforce opportunities with accurate forecasting and data entry.
• Collaborate with Customer Service to resolve delivery or shipment-related issues.
• Review incoming orders for completeness, accuracy, and configuration compliance.
• Primary responsibility for order entry, sales order acknowledgments, backlog maintenance, and order updates.
• Manage demo, loaner, and mockup inventory to support customer satisfaction and sales campaigns.
• Issue functional acknowledgments and advance shipping notices; update customer portals as needed.
• Coordinate shipment documentation and activities, including:
• Test data and inspection results
• Export compliance paperwork
• Credit release coordination
• Freight forwarder scheduling
• Document attestation with the Chamber of Commerce
• Maintain and report on the shipment forecast to support factory planning.
• Internal Coordination & Reporting
• Work with Engineering to ensure accurate configuration and specification compatibility.
• Coordinate with Finance on payment status and support internal/external audits.
• Triage and respond to incoming sales and marketing distribution emails.
• Prepare commission forms for the Sales team.
• Generate and distribute weekly sales and operations reports.
• Assist in planning and execution of customer visits and trade shows, in collaboration with global marketing

Requirements:

• U.S. Citizenship (required for access to export-controlled data).
• Excellent organizational skills with the ability to manage competing priorities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience with CRM and ERP systems (Salesforce, M2K, or similar).
• Comfortable working 100% on-site in a manufacturing and office environment.
• Advanced proficiency in Salesforce and ERP order management tools.
• Familiarity with international shipping procedures and freight coordination.
• Knowledge of ITAR/EAR export regulations.

Skills:

• PowerBI proficiency
• Advanced MS Excel

Education

Experience:

• 7-9 years experience preferred.
• Experience in the aerospace, defense, or high-mix manufacturing industries.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.