2025-09-09
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Shenzhen
Job scope:
• Execute agreed SOP to ensure stable service level and performance;??????
• Liaise with the related stakeholders ( i.e. Operations/Product/FICO/IT/Stations/Commerical/ Implementation) to resolve day-to-day operational issues or related customer complaints;
• Handle reports per business required & be responsible for report optimizations;
• Handles escalations or escalates further if required;??
• Execute aligned corrective actions to achieve deliverable KPIs with allocated customers to ensure customer satisfaction;?
• Retain a sustainable relationship with allocated customers on daily operation; well communicate with responsible functions to ensure the fulfilment in daily operation per service agreements;????????????????
• Participate in and support the implementation of programs to meet mandated customer requirements;
• Prepare & lead regular performance review meeting with customers (e.g. MBR,QBR,YBR);
• Launch performance / service quality improvement activities when observe performance failure;
• Be flexible on account support;
Requirements: ????????????????????????
• At least 3 years in a working experience in a service related role, preferably in the logistics and supply chain industry;????????
• Excellent knowledge of LOGISTICS and/or the freight forwarding and/or contract logistics business;
• Better have ocean freight / airfreight / domestic freight operation experience;
• Excellent Product Knowledge and MS Excel & PPT Skills;???????????????????
• Good communication and interpersonal skills;????????????????????
• Excellent analytical and Problem Solving Skills;
• Good program management & quality management knowledge;
• Good presentation skills;
• Fluent English in written and speaking;
