2025-09-09 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Philippines
About us
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
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We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
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Responsibilities
Approved and align targets for OMS KPI Tree indicators and roles/responsibilities for Operations Managers, ensuring proper implementation and ownership.
Collaborate with HR for new leader onboarding and training on objectives, KPIs, and operational responsibilities.
Coordinate volume forecasting with customers and review resource planning monthly, addressing performance deviations with Operations Managers.
Track key metrics such as employee attendance, overtime costs, turnover rates, inventory accuracy, and customer claims to identify improvement opportunities.
Ensure Standard Operating Procedures (SOPs) and Work Instructions (WIs) are up to date and accessible, supporting training initiatives and operational excellence.
Engage in performance management through regular reviews and meetings, promoting a culture of continuous improvement and sustainability.
Monitor safety metrics and support improvement actions aligned with customer requirements and financial investments.
Facilitate monthly meetings to discuss site performance and promote team engagement, while fostering a wellness culture within the site.
Requirements
Educational Background: A bachelor's degree in logistics, supply chain management, business administration, or a related field is often required.
Experience: Several years of experience in logistics, operations management, or a similar role. Experience in managing teams and overseeing warehouse or distribution center operations is highly valued.
Leadership and Communication Skills: Strong leadership and team management abilities to effectively lead and motivate staff. And excellent verbal and written communication skills for interacting with team members, stakeholders, and clients.
Flexibility: Willingness to work varied hours, including nights and weekends, as needed.
Performance Management: Skills in setting and monitoring performance metrics and KPIs.
Problem-Solving Skills: Ability to identify issues and implement effective solutions quickly. Familiarity with logistics software, inventory management systems, and data analysis tools.
Safety Awareness: Knowledge of safety regulations and practices in a warehouse or logistics environment.
