IT Operations Manager - Military veterans preferred

Description

Leidos is seeking an IT Operations Manager to join our growing team, in support of Security Engineering Programs – Center for Information Systems Security (SEP-CISS). This position will manage the day-to-day operations of network engineering, systems administration, and information assurance groups, consisting of 6-8 employees. This position requires the ability to work flexible hours in support of mission operations in either Chantilly, VA or Washington, D.C. dependent on team needs. The ideal candidate will be a technically capable, inspirational leader, and team player with strong communication, management, analytical, and problem-solving skills; with a proven ability to thrive in environments that constantly embrace new technology. Due to the sensitive & classified nature of this program, telework is not available.

Primary Responsibilities

• Manage and oversee the daily operations of the network engineering, systems administration, and information assurance groups.
• Collaborate with other IT and other teams and managers to ensure continuity of operations.
• Enhance, maintain, and expand a large geographically disbursed network environment.
• Ensure the availability and performance of the network, application, & server infrastructures.
• Develop and implement network/application monitoring and incident response procedures.
• Collaborate with cross-functional teams to troubleshoot and resolve network, application, & server issues.
• Identify opportunities for process improvement and implement best practices.
• Manage the scheduling of team employees, ensuring operational and coverage requirements are met.
• Perform QA checks against team deliverables such as: incident and request item tickets.
• Development of new and existing staff, including developing training requirements.
• Supporting non-traditional IT systems (e.g. ICS/SCADA/unattended platforms)
• Translate novel ideas into technical realities.

Basic Qualifications

• Active Top-Secret clearance
• Experience with ITSM (IT Service Management) tools managing incident, request, CMDB, and knowledge bases.
• Experience with NMS (Network Monitoring System) and prioritizing incident response.
• Ability to meet in-person (at least quarterly) with members of a geographically disbursed team to support individual & team development.
• Experience with deploying and troubleshooting network and server equipment in campus and remote environments.
• Experience with COMSEC equipment and processes.
• Experience with Juniper network equipment platforms.
• Experience with Palo Alto network equipment platforms.
• Familiar with virtualization, Linux & Windows servers, databases, & SaaS.
• Quality assurance experience, including ensuring the quality of any team deliverables, auditing team interactions with the ITSM tool and customers, etc.
• High level working knowledge of VPNs.
• High level knowledge of routing protocols (BGP, OSPF, IS-IS, etc).
• Must be able to work independently on a project, seeing it from inception to completion.
• Must possess strong organizational skills and strong interpersonal skills to effectively relate to Leidos and customer needs.
• Strong written and oral communication skills are required.
• Strong effective teamwork and collaboration abilities.

Preferred Qualifications

• Experience with Servicenow.
• Experience with SolarWinds.
• Lifecycle management experience (Acquisition thru Disposition).
• Experience with configuration and troubleshooting of Taclane encryption devices.
• Experience with Linux and Windows servers, databases, AWS, and Hyper-V.
• Experience with configuring and troubleshooting network equipment: Juniper, Cisco, Palo Alto
• Experience with configuring and troubleshooting VPN’s.
• Experience with implementing Cybersecurity best practices.
• Experience with endpoint cybersecurity tools (Trellix, McAfee ePO)

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.