Operations Specialist - Chemicals - Military veterans preferred

The CPS Sales & Services Coordinator is responsible for supporting Sales & Operations for our Colonial Packaging Services (CPS) customers. This role requires meticulous organization, data proficiency, and the ability to nurture both internal and external relationships. The key responsibilities include the management of inventory, shipping/logistics coordination and customer follow-up while preparing quotes, tracking sales opportunities, and contributing to revenue goals.

JOB EXPECTATIONS/DUTIES

Operational Coordination (Services)

• Coordinate inbound/outbound inventory through ERP platforms (JDE/E1).
• Implement CPS customer-specific shipping, receiving, and manufacturing requirements.
• Manage transactional discrepancies and vendor-related issues (production, billing, shipping).
• Generate operational reports and analyze logistics costs.
• Assist with continuous improvement initiatives aimed at cost savings and process efficiency.

Sales Support & Customer Engagement

• Qualify leads, respond to inquiries, and support outreach via phone, email, and meetings.
• Prepare and present packaging quotes, proposals, and delivery schedules.
• Process orders and collaborate with finance, logistics, and production to close sales.
• Maintain CRM ensuring timely follow-up and accurate pipeline tracking.
• Identify upsell/cross-sell opportunities (e.g., additional packaging materials or services).
• Support sales forecasting and tracking to meet monthly/quarterly targets.
• Coordinate internal kick-off meetings for new customer engagements or product rollouts.
• Travel domestically (up to 10%) for customer visits, trade shows, or sales events.

Cross-Functional Collaboration & Improvement

• Serve as liaison between sales, operations, finance, and customer service.
• Gather client feedback and work with internal teams to customize solutions.
• Contribute to process enhancements based on service and sales data insights.

QUALIFICATIONS/REQUIREMENTS

• Associate degree (Business, Accounting, Supply Chain, other) or ?3 years in logistics, operations, or sales is preferred.
• Experience handling hazardous materials.
• ERP (E1/SAP) and CRM (Salesforce preferred) proficiency.
• Demonstrated track record in sales support, quoting, and order processing.
• Strong capabilities in Excel, Word, CRM tools, and email communications.
• Excellent verbal, written communication and presentation skills.
• Highly organized, detail-oriented, and adept at multitasking.
• Analytical mindset with ability to turn data into actionable tasks.
• Willingness to travel up to 10%.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 40 pounds. Some travel will be required, up to 10%.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.