Answer the Help Desk line, log all calls, and resolve or reassign issues to appropriate IT staff.
Follow up on calls in a timely manner to ensure resolution.
Maintain the Help Desk server application.
Manage the PC fleet, including procurement and inventory of all end-user devices (desktops, laptops, tablets, thin clients).
Evaluate new devices and provide recommendations.
Manage the printer fleet, including procurement and inventory of all office and desktop printers.
Evaluate new printers and provide recommendations.
Perform other duties as assigned.
Qualifications:
2+ years of experience working in a Help Desk environment.
Skilled in troubleshooting Windows operating systems, Microsoft Office, networking, printers, and phone systems.
Excellent interpersonal and communication skills.
Ability to multi-task and stay organized in a fast-paced environment while maintaining a strong focus on customer service and quality.
Education:
High School diploma or GED required
Bachelor’s Degree in Information Systems related area of study
Qualifications
Skills
Required
Training Others
Expert
Written Communication
Expert
Time-Management
Expert
Telephone Etiquette
Expert
Teamwork Ability
Expert
Reliable Transportation
Expert
Problem-Solving
Expert
Oral Communication
Expert
Multi-Tasking
Expert
Medical Office
Expert
Interpersonal
Expert
Flexibility
Expert
Documentation
Expert
Customer Service
Expert
Computer
Expert
Attention to Detail
Expert
Analytical
Expert
Advanced Technology
Expert
Accuracy
Expert
Behaviors
Required
Team Player
:Works well as a member of a group
Loyal
:Shows firm and constant support to a cause
Innovative
:Consistently introduces new ideas and demonstrates original thinking
Leader
:Inspires teammates to follow them
Functional Expert
:Considered a thought leader on a subject
Enthusiastic
:Shows intense and eager enjoyment and interest
Detail Oriented
:Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
:Devoted to a task or purpose with loyalty or integrity
:
Motivations
Required
Growth Opportunities
:Inspired to perform well by the chance to take on more responsibility
Goal Completion
:Inspired to perform well by the completion of tasks
Ability to Make an Impact
:Inspired to perform well by the ability to contribute to the success of a project or the organization
:
Education
Required
High School or Equivalent or better.
Preferred
Bachelors or better in Information Technology.
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Equal employment opportunity, including veterans and individuals with disabilities.
