Program Manager (Job 1151) - Military veterans preferred

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that Your Mission is Our Passion, DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

DLH is seeking a Program Manager to lead daytoday program management, strategy, governance, and customer engagement for a complex program. The Program Manager coordinates across multiple task areas to operationalize enterprise cloud services, drive automation and measurement, and deliver a unified customer experience across Microsoft Azure and AWS environments.

The Program Manager provides overall direction of program activities; manages and maintains contractor interface with senior levels of a federal agency; and consults with customer and contractor personnel to formulate and review task plans and deliverables. This role ensures execution excellence through adherence to schedules, costs, and contractual terms and collaborates with marketing on business development.

Responsibilities

• Oversee all aspects of project execution, from initiation through completion, ensuring alignment with organizational goals.
• Lead and manage cross-functional teams responsible for large projects or significant segments of complex engagements.
• Evolve and document cloud business processes and maximize automation across onboarding, migration, and operations.
• Lead Agile delivery planning and cadence.
• Serve as liaison with cloud service providers (CSPs) and coordinate with government stakeholders to ensure a seamless customer experience.
• Establish monitoring/measurement frameworks and dashboards.
• Provide weekly and monthly status reporting to Government stakeholders.
• Develop cost/ROI analyses to support migration and modernization decisions; recommend prioritization approaches.
• Collaborate with technical teams and stakeholders to integrate AI capabilities into new or existing products, ensuring scalability and alignment with project objectives.
• Continuously improve customer experience by simplifying intake, increasing automation, and creating selfservice service consumption patterns.
• Mentor crossfunctional teams (contractor and Government) to strengthen delivery discipline, quality, and transparency.

Qualifications

• Bachelors degree (or 4 additional years of relevant experience in lieu of degree).
• 10+ years leading strategic transformation and technical delivery projects/programs of similar scope and complexity.
• Demonstrated stakeholder engagement with ability to define requirements/user stories, set success criteria, and manage evolving priorities across a multiproject program.
• Proven backlog maintenance/grooming experience and proficiency with Jira (or similar tools).
• Experience managing varyingsized teams delivering both strategic consulting and multiteam tactical execution.
• Strong written and verbal communication skills including executiveready briefings and reporting.
• Must be able to obtain a Public Trust clearance.

Preferred Qualifications

• Experience managing IT programs for agencies such as HHS or CDC
• Built/maintained an enterprise cloud Service Catalog and product roadmaps for platform services.
• Led automation initiatives across onboarding, migration, operations, and cost optimization; experience coordinating with IT/Security stakeholders.
• Designed and operated metrics dashboards (TCO, reliability, availability, health) to inform decisions and report outcomes.
• Understanding of enterprise DevSecOps practices and patterns for high availability and disaster recovery in Azure/AWS environments.
• Familiarity with federal security and compliance (e.g., NIST RMF, ATO, Rolling ATO, Zero Trust, IAM, vulnerability/patch management).