Team Leader - Military veterans preferred

About us

Inbound Team Leader

Responsibilities

Have clear understanding of Objectives & KPIs applicable to your position.
Communicate productivity and direct hours to your team as necessary.

Quality
Ensure that the quality standards of the area on a daily basis;
Ensure and report any deviation and misses on cases being received that might be considered as quality incident (QI) and/or may result to a customer complaint;
Report and raise CAPA and conduct RCA as needed.

Safety & Security
To fully co-operate and follow directions of supervisors on matters relating to HSE, including attending related training;
Report accidents, incidents, near misses, unsafe acts/conditions and hazards as soon as per the APAC OSCP Incident Reporting and Investigation; at least 1 Behavior Based Safety (BBS) Conversation per month;
Report to supervisor any defect or hazard;
Comply with safe systems of work, instruction, information, training, safety procedures, manufacturers’ instructions and statutory requirements;
Meets the security, safety and quality standards of the area i.e. rules of docks/PPE, etc.;
Use safety equipment where it is provided;
Attend safety training when requested and comply with the content of any training received;
Attend monthly Workplace Health and Safety Committee Meeting.

Follow your assigned Routine and review it if necessary, validating it with your immediate Coordinator;
Be always on time – Daily:
Shift start time and end on time
Break(s) leave and return on time

Provide 'update'/ 'status' to customer through communication (viber/telegram etc)

Requirements

for Internal/external applicants