Logistics coordinator - Military veterans preferred

Responsibilities

• Compile customer’s daily and weekly report (eg. Import duty, payment summary, etc.)


• Follow-up on order taken and advise customer on their shipment status and details immediately upon receiving shipment details.


• Coordinating with the trucking operators and to suffice customer’s requirements.


• Recognize customer’s problem and primary resolve them to achieve satisfaction.


• Engage the help of other sections if necessary to resolve the problems.


• Handle customer’s complaints, claims, disputes cases and feedback to supervisor or related parties for corrective action.


• Ensure proper documentation is present for efficient follow up.


• Highlight, update or response any irregularities or problems to supervisor or manager for corrective action.


• Preparing the Commercial Invoice, Packing List, Certificate of Origin, Customer Invoices and others related to the export shipments.

Requirements

• Basic English both writing, reading and understanding


• Computer skill


• Customer service


• Import-Export knowledge along with Customs concerns


• Import-Export experience at least 1 year