Credit & Collection Manager - Military veterans preferred

Credit & Collection Manager

Job Purpose:

Participate in design and ensure implementation of Credit & Collections / Accounts Receivable (OTC) strategy to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements.

Key Responsibilities:

• Contribute to the development and implementation of Credit and Collections and Accounts Receivable (OTC) processes including planning, policy design, accounting processes, products, services and budgets
•  Oversee and monitor delivery and quality of Credit and Collections, as well as Accounts Receivable processes to minimize risk, ensure timely repayments, accurate recording of transactions, minimize losses and economic collection of arrears 
•  Develop and ensure implementation of processes for effective credit management
•  Design and ensure compliance with Credit and Collections and Accounts Receivable processes
•  Design criteria and policies related to credit lines and payment terms for new customers and/or supplier accounts
•  Review account status and outstanding balances to prioritize activities for collection and maintenance of customer accounts
•  Resolve difficult credit issues, review escalations and oversee timely follow up overdue accounts 
•  Develop proposals for defining and lead implementation of credit policy
•  Ensure delivery of projects to improve services or transparency in Credit and Collections and Accounts Receivable
•  Explore opportunities and recommend improvements in existing processes, systems and methods for enhanced effectiveness and efficiency
•  Handle large or difficult credit accounts to maintain positive customer relations and minimize debts outstanding
•  Coordinate with functional or operational area managers to ensure consistency of Accounts Receivable activities with overall customer relations approach
•  Oversee and review accuracy of payment processing and application to customer balances in the Accounts Receivable ledger, including reconciliation of cash payments
•  Assess and reject or authorize application, and establish appropriate repayment terms to minimize credit risk in accordance with company standards
•  Monitor status of Credit and Collections activities to identify problem areas and adapt procedures to improve performance of the team
•  Design solutions that reflect best practices such as treatment plans, period end reports, etc.
• Ensure implementation of audit recommendations from internal and external auditors and compliance with all global and regional network procedures and policies by the respective teams.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Determine organization structure, roles, responsibility and performance targets for the function.
• Develop a culture of quality, service excellence and cost consciousness
• Develop highly skilled team and identify training needs and opportunities for the team

Requirements:

Education: Bachelor’s degree in Finance

Experience: Minimum of 6 years of experience in Finance and Credit & Collection

Skills:

• Proficient in English (both written and spoken).
• Strong understanding of Credit & Collection, Account Receivable and Finance Reporting system
• Strong in negotiation
• Excellent communication and stakeholder management.