Program Manager, Talent & Engagement - Military veterans preferred

Freedom Mortgage


Boca Raton, Florida, United States of America
Human Resources
JR105444
Full time
Hybrid

Summary:

The Program Manager, Talent & Engagement will assist and manage key business initiatives that will include prioritization and alignment of business needs, resource scheduling, communication to associates and executive leadership. The ideal candidate will have a proven track record of managing multiple high-level projects from start to finish. The Program Manager is a key role in shaping the culture and development of the organization. The successful candidate will have a passion for employee development, engagement, and organizational culture, and will be committed to creating a positive work environment for all employees.

Essential Job Duties and Responsibilities:

• Develop and maintain relationships with employees, managers, and other stakeholders to ensure buy-in and participation in programs.

• Manage and oversee employee engagement initiatives including team building and employee surveys.

• Manage all essential activities related to talent management programs.

• Oversee the execution of the program life cycle by managing project resources to achieve goals and ensuring established timelines are met.

• Develops, analyzes and manages program plans and appropriate program management documentation.

• Work with stakeholders to determine business needs.

• Actively promote a positive work culture by identifying and addressing areas of improvement and implementing solutions.

• Stay up to date with industry trends and best practices in career development, employee engagement, and company culture.

• Create and maintain strong relationships with associates, internal management, and other outside parties critical to the program’s success.

• Tracking project deliverables through reporting and analysis.

• Maintain regular and punctual attendance.

• Be present at off-site employee engagement meetings & events before, during, and after to ensure all aspects of the meeting or event are carried out successfully.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated project management and managerial skills required.

• Proven track record of completing projects to specifications while dealing with challenges such as cross-team dependencies, changing schedules and constantly evolving requirements.

• Strong professional development skills such as oral and written communications, teamwork and collaboration, work planning, and estimating.

• Strong interpersonal skills, with the ability to build relationships with employees at all levels of the organization.

• Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business partners.

• Possesses exceptional strategic thinking, planning and relationship skills.

• Solid change management, negotiation and facilitation skills.

• Creative and innovative thinking with a strong focus on continuous improvement.

• Possesses strong organizational and time management skills.

• Flexible schedule: ability to work outside of regular business hours and adjust their availability based on project demands.

• Onsite presence: ability to commute to assigned office as required for meetings, training sessions, or other activities.

• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business dictated needs.

• Must be available to attend off-site events during non-traditional working hours as needed

• Some overnight travel may be required

Education and/or Experience:

• Bachelor’s degree in any field is required

• One (1) to two (2) years of Program Management experience.

• Previous experience in Mortgage Banking and/or financial associated lines of business is highly preferred.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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