Position Title: Sr Governance Officer
Date: Sep 10, 2025
Location: San Juan, PR
Company: Popular Bank
Job Type
Full Time
General Description
Responsible for leading the development and implementation of a comprehensive Fraud Risk Governance Framework Program that integrates fraud risk management across the organization. This includes the continued evolution of fraud risk assessment process to proactively identify, evaluate, and mitigate fraud-related threats. The role also oversees key fraud-related policies and procedures within the Corporate Governance Function, such as the Identity Theft Prevention Program, ensuring alignment with regulatory requirements and internal standards.
In collaboration with the Fraud Prevention and Cybersecurity Divisions, the role supports the analysis and implementation of applicable laws and regulations, contributing to a strong compliance posture. It also assists in documenting and escalating cybersecurity incidents based on severity, ensuring timely and appropriate responses. A key focus of the role is to establish and manage second line of defense processes that reinforce fraud prevention operations and ensure effective execution of delegated controls.
Essential Duties and Responsibilities
- Formalize and oversee a Fraud Risk Governance Framework that is properly documented, delegated and accessible with clear roles and responsibilities and that is risk based consistent with the Entity/Bank’s size, complexity, and risk profile. Analyze and establish a remediation plan to address all gaps identified, and in response, establish controls, procedures, policies, guidelines, and/or any other documentation to address the deficiencies noted.
- Support efforts to develop a more comprehensive fraud risk assessment process to help management determine appropriate prioritization of initiatives across the organization to mitigate fraud risk. This involves designing, creating, and executing a fraud risk assessment.
- Collaborate in all efforts necessary to establish an enterprise-wide Identity Theft Prevention Program that is sustainable and that adequately identified, detects, and responds to red flags associated with identity theft. Evaluate and enhance the Identity Theft Prevention Procedures to ensure compliance with applicable rules and regulations. Provide guidance and support to the business and support units whose tasks with reporting and responding to red flags identified/detected.
- Ascertain that the Identity Theft Prevention Program and related procedures are updated to consider regulatory requirements and guidelines and applicable identity theft red flags and establishes the framework to define cover accounts and provide guidelines to the Business and Support Units in the identification, detection, and response to the red flags.
- Assist the Fraud Prevention Division and the Cybersecurity Division:
- in the regulatory change management process, specifically in the analysis of certain applicable laws and/or regulations. In response, provide guidance to the Fraud Prevention Division and the Cybersecurity Divisions on the requirements and the implementation of the same.
- in the implementation, including the compliance strategy to be deployed, and establishing action plans to comply with the regulatory change.
- in the documentation of the requirements, including amending procedures, documenting strategies and efforts deployed, among others.
- Assist the Fraud Prevention Division in establishment, review and/or of key policies, programs, and framework as necessary. Furthermore, assist in topics that are either under the purview of the Fraud Prevention Division or the Cyber Division, such as data aggregators, that require implementation and documentation to comply with the necessary requirements/expectations from regulators.
- Assist in the documentation of a cybersecurity or information security incident. This includes creating and/or reviewing communications with regulators, external audit firms and clients. Additionally, document incidents that could be potentially considered material incidents, according to the new SEC cybersecurity rule, so that the Popular Disclosure Committee can review and determine if it is a material incident according to the rule.
- Assist with the analysis of the NYDFS Cybersecurity regulation, and in the implementation of changes to the regulation. Furthermore, assist in the certification process required under the regulation.
- Support on preparing presentations for different audiences, such as reporting to the Board of Directors, BOD and Management Committees, Executive and Senior Management
Education
Bachelor's Degree in Business Administration, Industrial Engineering or related fields from an accredited University/College.
Experience
Five (5) years of experience in fraud management, risk assessments, data analytics, model risk management, compliance and/or legal, preferably in the banking industry.
Certifications / Licenses
No certifications or licenses are required for this role. However, professional certifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), or Certified Information Systems Auditor (CRISC) are considered valuable and may strengthen a candidate’s qualifications.
Knowledge, Skills, and Abilities (KSA's)
- Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business’ management.
- Strong technical acumen: knowledge of banking products, services, policies, procedures, and regulations. Knowledgeable of applicable laws and regulations like Fair Credit Reporting Act, and/or demonstrated capacity to gain an understanding of all relevant details in regulatory framework that impacts the operation. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
- Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly developed written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences. Bilingual (Spanish/English).
- Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
- Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
- Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
- Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
- Computer and Technological Skills: Proficient in MS Office 365. Experience with data management tools such as Power Pivot and Power BI, among others, is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations. Knowledge of computer flow charts.
Region Locations
Puerto Rico
Work Schedule
Hybrid
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
Connect with us!
LinkedIn | Facebook | Twitter | Instagram
If you are a California resident, please click here to learn more about your privacy rights.
Job Segment: Compliance, Law, Data Analyst, Change Management, Data Management, Legal, Data, Management
Equal employment opportunity, including veterans and individuals with disabilities.
PI277954969
