General Manager- Customer Development - Military veterans preferred

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

To lead and manage a team supporting the North India Region for all aspects of identified DSC strategic accounts. This role is focused on driving the continued growth of strategic accounts through new business acquisitions and developing new business opportunities. The incumbent will ensure DSC complies with legal requirements for its operations and deliver significant change management solutions.

• Lead and manage the team to support strategic accounts in the North India Region.
• Drive growth through new business acquisitions and development of new business opportunities.
• Assess, clarify, and validate customer needs regularly.
• Ensure compliance with legal requirements.
• Coordinate regular interaction between DSC internal stakeholders to drive continuous improvement.
• Investigate and review key customers' supply chain needs and identify value opportunities.
• Achieve agreed KPIs and drive net growth by winning additional and retaining existing business.
• Build extensive networks within customer organizations and demonstrate delivered value.
• Prepare regular regional and ad-hoc reports for strategic accounts.
• Monitor operational performance and manage customer satisfaction.
• Manage customer contract negotiations.
• Ensure on-time billing and DSO management.
• Measure and manage performance of all functional partners for customers against pre-agreed performance metrics (KPIs).

Requirements

Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with significant focus on customer management and new business acquisitions. International business exposure and cross-cultural experience are preferred.

Qualification: Postgraduate from a recognized institution in supply chain or logistics.

Skills and Competencies:

• Excellent customer relationship and negotiation skills at all management levels.
• Ability to manage and deliver customer-focused service.
• Strong leadership and team management skills.
• Ability to drive and improve performance of operations.
• Proficiency in preparing and presenting reports.
• Fluent in English (written and spoken).