Business Development Manager - Customs Brokerage - Military veterans preferred

What makes?DHL great? Our People! We know each?employee’s individual?contributions make us the #1 Express Delivery and?Logistics Company in the?world.

DHL Express?is committed to maintaining an?environment that empowers?every team member to make the greatest possible?impact on our business. ?Our corporate culture is about personal commitment – to?our business, to?each other and to our global communities.? DHL is?dedicated to being?a great place to work. In addition to competitive?compensation packages,?our employees enjoy a range of programs, services and?benefits that bring the best to their personal lives.

DHL Express has an opening for a Business Development Manager – Customs Brokerage at our National Office in Brampton, ON. This role reports directly to our Head of Customs and Brokerage, you will play a crucial role in driving the growth and expansion of our business by identifying new opportunities, building strong client relationships, and strategically positioning our services in the market. This role requires a deep understanding of the customs brokerage industry, excellent communication skills, and a proven track record of achieving sales targets.

How will you contribute to the success of DHL?

Client Relationship Management

• Develop and maintain strong relationships with existing clients to ensure client satisfaction and retention.
• Act as the main point of contact for client inquiries, concerns, and service requests.
• Understand client needs and tailor full cycle customs brokerage solutions to meet their specific requirements.

New Business Development

• Identify and target potential clients in various industries throughout Canada.
• Responsible for growing own book of business increasing volume, revenue and gross margin from established and new customers.
• Conduct market research to identify trends, competitors, and opportunities for business growth.
• Prepare and deliver compelling sales presentations to potential clients.

Customs Compliance and Consultation

• Provide expertise on customs regulations, tariffs, and trade compliance to clients.
• Collaborate with customs experts to ensure that clients' import/export activities are in full compliance with customs laws and regulations.

 Sales and Revenue Generation

• Set and achieve sales targets and revenue goals for customs brokerage services.
• Negotiate and finalize contracts and agreements with clients.
• Prepare and submit competitive pricing proposals.

Market Analysis and Strategy

• Monitor market trends, competitive landscape, and industry developments.
• Set monthly, quarterly and yearly KPI goals based on volume, revenue and gross margin growth, for each customer.
• Develop and implement strategic plans to expand the company's customer base and market presence.
• Make data-driven decisions and provide regular reports on sales performance.

 Do you have what it takes?

• Bachelor’s degree in business, Sales, Marketing, or a related field. MBA or equivalent is a plus.
• Proven track record of at least 3 years in business development or sales within the customs brokerage or logistics industry.
• In-depth knowledge of customs brokerage services, import/export regulations, and international trade practices.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with clients at various levels.
• Exceptional negotiation and persuasive abilities, with a focus on win-win outcomes.
• Results-oriented mindset with a demonstrated ability to meet and exceed sales targets.
• Proficiency in using CRM software and sales tracking tools.
• Willingness to travel as required to meet with clients and attend industry events.
• Excellent organizational skills and the ability to manage multiple priorities effectively.
• Strong analytical skills to assess market trends and competitor activities.

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce.