InComm
Channel Manager II
US--
Job ID: 2025-16962
Type: Full-Time
# of Openings: 1
Category: IT - Operations
InComm Payments
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
Responsibilities- Manage the daily operations by interfacing with all areas of the company to ensure that the channel operations team is performing at its peak efficiency and has the tools to be successful
- Perform operational troubleshooting to identify, define, and solve problems
- Act as the 1st Party Retail Channel Manager II, owning the processes performed by the team
- Interface with team members and clients as business development opportunities arise. Ensuring successful implementations and improvements.
- Fostering continuous process improvement in the engagement, boarding and implementation of products and services.
- Build and maintain a shared knowledge library of best practice materials related to his/her platform and products to ensure repeatable, successful operations and implementations.
- Promote the channel operations team internally working with Sales and Marketing; educating them on the operational processes and procedures.
- Support Account Managers in their requests for product support from merchant partners
- Routinely work with a variety of providers (internal and/or external) in product operations, enhancements, and implementation
- Identify, document and manage the implementation of projects to enhance and update the product line
- Ensure that customer service SLA’s are met
- Provide regular reporting to management on the platform and products
- Provide account ownership to special case customers during and after implementation as needed
- Provide a single point of contact for relationship management and issues resolution, being fully accountable for the success of the team
- Be a subject matter expert on the channel operations team, its processes and capabilities
- Ability to implement fully compliant products and programs
- Other duties as assigned
Qualifications- Minimum four years client facing communication experience required.
- BA or BS degree required
- Experience in prepaid, stored value or gift card products preferred
- Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired.
- 2+ years of experience with / SQL/ PL/SQL
- Demonstrated ability to create requirements documents, process documentation, develop and analyze reports
- Prior experience working in retail or working with retail customers a plus
- Excellent relationship management and stellar customer-service
- High degree of initiative
- Ability to act as the primary point of contact for matters specific to your account, from operational tasks to important initiatives
- Excellent ability to prioritize and manage multiple projects with competing deadlines
- Proficient with general computer applications (Word, Excel, PowerPoint, etc.)
- Ability to work with different departments (marketing, IT, fraud, finance, customer service) to support the operations team
- Must be process driven with focus on continuous process improvement
- Must be able to manage the entire platform and its products with limited supervision
- Must be a self-starter with demonstrated ability to lead cross-functional teams during implementation process
- Must demonstrate “never give-up” behavior
- Must be willing and able to “own” team management, implementations, and the expected results.
- Must motivate and develop team members
#LI-DC1
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program Tier II
Equal employment opportunity, including veterans and individuals with disabilities.
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