MARKET MANAGER - Military veterans preferred

Join Our Team as a Market Manager– Drive Growth, Inspire Teams, and Make a Local Impact! 

Are you a dynamic leader who thrives on building strong teams, driving performance, and strengthening community connections? We’re seeking three Market Manager’s to oversee and grow our branch network in multiple key market areas.

Job Overview
 The Market Manager is responsible for leading sales performance, customer service excellence, and operational integrity at their assigned branch while providing overall management and guidance to multiple branch locations. This role combines strategic planning, employee development, and business growth to achieve bank goals, build strong customer relationships, and ensure compliance with all regulatory requirements.

In this high-impact role, you’ll: 

• Lead and inspire branch managers and teams to achieve excellence in sales, service, and operations.
• Develop strategies to grow business, strengthen customer relationships, and expand our presence in the community.
• Coach, mentor, and empower employees to reach their full potential.
• Ensure operational soundness, compliance, and superior customer experiences.
• Represent the bank in the community and foster meaningful partnerships.

Reports to: Senior Vice President, Retail Delivery & Marketing

Major Duties and Responsibilities

• Provide strong leadership and guidance to direct reports, team members, and branch managers within the Market Manager’s primary branch and assigned market locations.
• Foster a culture of high performance, professionalism, customer service excellence, branch profitability, and operational soundness.
• Utilize a need-based sales approach to build business relationships and generate revenue through outside calling efforts.
• Ensure staff participate in sales activities and community events to represent the bank and develop new business.
• Collaborate with branch managers and business partners to drive business growth, lead the budget process, establish sales goals and strategies, and evaluate performance.
• Set clear performance expectations, conduct evaluations, and provide coaching and development opportunities to enhance team effectiveness and engagement.
• Manage performance issues, training needs, staffing decisions (hiring, promotions, demotions, terminations), and salary adjustments.
• Identify market, customer, and competitor trends and develop strategies to respond effectively.
• Stay current on banking regulations, best practices, and emerging issues to ensure compliance and minimize risks.
• Resolve escalated employee and customer concerns by generating solutions independently or collaboratively.
• Communicate effectively across the organization while ensuring appropriate staffing and resources are allocated to branches to meet service and sales expectations.
   

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 
 

NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience

• Minimum 4 years of management experience in a financial institution.
• Knowledge of operating policies/procedures and state/federal banking regulations.
• Strong background in employee development, public relations, and need-based sales.

Education / Certifications / Licenses

• Bachelor’s degree or equivalent combination of education and work experience.
• Notary License (required).
• Valid driver’s license (required).

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment, including:

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance up to $5,250 annually to help you grow your skills
• Paid time off, holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance, and more for your peace of mind

At Walden Savings Bank, you’re not just managing branches — you’re shaping futures. We value leadership, collaboration, and community involvement. Here, your work directly impacts the success of your team, customers, and the neighborhoods we serve.

If you’re ready to lead with purpose, grow your career, and make a difference in your community — we’d love to meet you!

Branch Hours

Monday – Thursday 8:30 am – 4:30 pm
 Friday 8:30 am – 5:00 pm
 Saturday 9:00 am – 1:00 pm

Pay Information

The annual salary range for this role is $79,680.34 to $99,600.42, negotiable based on years of experience, skill set, qualifications and other relevant factors. 

Incentive compensation is available based on bank and individual performance goals. Paid out quarterly and annually (based on hire date)

ADA Requirements

Working Conditions and Physical Requirements (with or without reasonable accommodation)

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Capable of climbing/descending stairs in emergency. Able to operate routine office equipment including telephone, copier, facsimile, and calculator and able to routinely perform work on computer for an average of 6-8 hours per day. Able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Also able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements (with or without reasonable accommodation)

The successful candidate will be able to perform the essential functions of the role independently or collaboratively as part of a team. This includes the ability to plan and manage work activities for themselves and others, understand and follow written and verbal instructions, and communicate information clearly and logically. Strong attention to detail and accuracy in performing basic mathematical calculations is important. 

This role requires professionalism, patience, and the ability to interact respectfully with individuals from diverse backgrounds, both within and outside the organization, while delivering exceptional customer service.

The candidate should be able to manage responsibilities effectively in a dynamic environment with shifting priorities, deadlines, and the need for accuracy. Maintaining confidentiality and demonstrating sound judgement in handling sensitive information is essential.

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.