Director, Deal Desk - North America - Military veterans preferred

Full-time
Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships

Role Summary

The Senior Director/Director, Deal Desk, leads the global Deal Desk team with a regional operational focus within North Amercia, ensuring that all sales transactions adhere to IFS policies, governance frameworks, and financial requirements. This role manages and develops a team of Deal Desk Specialists, providing strategic oversight, prioritization guidance, and deep engagement with Sales, Commercial Finance, Global Revenue Recognition, and Legal.

The Senior Director ensures visibility into key deals, proactively identifies risks and carve-outs, manages deal prioritization, and drives improvements in the speed and quality of the quote-to-close processregionally and globally.

The Senior Director will also ensure that all Deal Approval Requests (DARs) submitted by the team are of the highest quality, providing complete and accurate information to enable timely approvals. This leader will actively participate in regional forecast calls, end-race calls, and strategic deal reviews to provide insight, remove roadblocks, and align deal execution with corporate and regional objectives.

Key Responsibilities

 Team Leadership & Regional Engagement

• Lead and mentor a regional team of Deal Desk Specialists, ensuring consistent application of global policies while adapting to regional nuances.
• Actively participate in regional forecast calls, end-race calls, and strategic deal reviews to provide deal status updates, identify risks, and address roadblocks.
• Maintain strong, collaborative relationships with Regional Presidents, COOs, and Business Operations leaders.

 Deal Governance & Approval Process

• Ensure timely, accurate, and high-quality Deal Approval Requests (DARs), with clear business justifications and adherence to approval policies.
• Partner closely with Commercial Finance and Global Revenue Recognition to ensure compliance with IFRS15 revenue recognition requirements.
• Oversee prioritization and active management of in-quarter and next-quarter opportunities to meet business targets.

 Commercial Agreement Governance

• Act as a strategic partner and trusted advisor to the sales teams on structuring deals to maximize and optimize revenue outcomes in line with Company Strategy
• Hold ultimate accountability for ensuring all commercial agreements adhere to IFS standard terms and pre-approved fallback clauses.
• Support the team in evaluating and crafting alternate terms when customer redlines or negotiations require deviations.
• Collaborate with Legal, Finance, and relevant internal stakeholders to review and approve alternate clauses, ensuring they are commercially sound and compliant with IFS standards.

 Strategic Stakeholder Collaboration

• Act as the primary liaison between the Deal Desk and cross-functional stakeholders, including Sales, Presales, Product, Partner Managers, and Global Operations teams.
• Provide visibility into deal status, risks, carve-outs, and dependencies to support accurate forecasting and executive decision-making.

Continuous Process Improvement

• Identify opportunities to streamline processes, improve approval turnaround, and enhance the Deal Desks impact on sales efficiency.
• Champion best practices for deal governance, contract risk mitigation, and customer experience.

What Were Offering

• Salary Range:  $150,000-$175,000 + up to 15% bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Qualifications & Experience

• 10+ years of experience in Deal Desk, Sales Operations, or Commercial Management within a software/SaaS organization.
• Strong expertise in software licensing models (perpetual, subscription, hosting, SaaS) and revenue recognition standards (ASC606, IFRS15).
• Proven leadership in a global, matrixed organization with regional operational accountability.
• Experience managing commercial agreements, including negotiation of alternate clauses and collaboration with Legal and Finance.
• Strong stakeholder management skills with the ability to influence senior executives.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM/CPQ systems.
• Excellent verbal and written communication skills; ability to present to executive audiences.
• Agile, adaptable mindset with the ability to prioritize multiple initiatives under pressure.
• Language skills are region and market unit dependent (e.g., German, French, Japanese, Arabic, etc., in addition to English).

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

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