IT Technician I - Learning Technologies
- Military veterans preferred
2025-09-14 Villanova University
Other
/yr
employee
contract
Villanova Pennsylvania 19085 United States
Villanova University
IT Technician I - Learning Technologies
Posting Details
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Position Information
Posting Number:20255668VPosition Title:IT Technician I - Learning TechnologiesPosting TypeStudentHours/week:20Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation Aldwyn 1Detailed Work Schedule
Specific Days and Hours TBD Times between 8AM-5PM (M-F) are preferred.
Number of positions:1-2Department:714-UTS - Instructional TechnologyContact Name:jessica.diebold@villanova.eduContact Phone/Extension:(610) 519-3866
Position Summary Information
Job Description Summary:
The Information Technology Technician I is a student worker role within the University Technology Services (UTS) Learning Technologies team. This position supports a technical area and provides an opportunity for students to gain experience in IT operations, documentation, and process improvement.
Duties and Responsibilities:
Provide Villanova faculty/staff/students with Learning Management System (Blackboard and Brightspace) support and other Villanova supported learning technologies support (e.g. Zoom, Respondus, VoiceThread, etc…)
Assist with UTS-Learning Technologies answering and completing service requests from Villanova faculty/students/staff
Assist UTS-Learning Technologies staff with projects as needed
Contribute to the development and maintenance of documentation and assist in process improvement projects.
Other tasks as assigned
Requirements:
Training for all responsibilities will be provided.
Preferred candidates will possess the following skills:
• A commitment to excellent customer service • Excellent written and oral communication skills • Comfortable with technology and ability to troubleshoot in Windows, MAC OS, as well as mobile environments • Familiarity with Learning Management Systems (e.g. Blackboard or Brightspace) and video conferencing technology (Zoom) • Ability to work independently with minimal supervision • Dependable once shifts/hours are agreed upon.
